September 28 & 29, 2020 | Virtual
Please login or join to subscribe to this thread
Sounds like you need to have a 1:1 with the customer to get a better understanding of why they are behaving in this manner and to make sure they are aware of the impact it is having on you. Hopefully you can come to an agreement on the "rules of engagement" moving forward.
Thanks for your response Kiron. I just now had a 1:1 and my customer smiles saying "yes you clarify to the executives". Hmmm...this is an unexpected experience. MoM for my earlier meeting - i didn't do them :( . "rules of engagement" - i should definitely define this and come to an agreement.
Completely agree. Well said.
Thank you for your responses, Kiron :)
Hello Kiron- This was also a wake-up call for me to be engaged in PM community. Too many times we PMs are too busy with work and forget to be engaged with our fellow community. We end up working in silos, completely changing the workstyle to fit to client needs, we forget the simple basics of PM and end up in tough situations. It was tough today but I was happy about your responses :) It helped. Thank you once again :)
My way of working and living is based on trust. For me, trust is speed. "Everyone is innocent until proven otherwise". But with the first minimum fact which demonstrate to me the contrary then I switch to mode "what is not written does not exist" . As Kiron mentioned, first of all I put this on the table because in my land we say "he who warns is not a traitor".
Good experience, Maria.
What will you do different from now on?
My interpretation is that having agreed on a joint strategy before each steering committee would be good, as also stated by Kiron. It is part of stakeholder engagement. Establish common purpose and mutual trust for each meeting.
In one case, a customer asked me to escalate above him so he has an argument to take special measures.
Since the customer let you down (gave you bad feelings), I would discuss this event openly and ask if they would be interested to join forces in the future. Also find out why they did this, maybe just a show of force out of insecurity to show executives they are in control (though dumb).
Please login or join to reply