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How Much Emotional Intelligence Should a PM Use During a Project?
How much emotional intelligence do you rely on to accomplish projects. By emotional intelligence I mean self-awareness, self-regulation, self-motivation, empathy, and social skills. Would you say you rely heavily on emotional intelligence, or do you rely less on it? Or does it vary by project, and by whom you are working with on a project? How do you prioritize how much emotional intelligence to use during a project. Do you use an emotional intelligence framework which you can share with us?

Would be great to hear your experiences on this item.
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Hi Marcus,

Brilliant Question, My best opinion would be , as Project Managers, we need to have great levels of emotional intelligence , irrespective of the projects or the span that we handle. Because , we are the leaders who can influence others professionally. So, it doesn't vary by project. I can share with you a framework that i prepared and use it regularly.

Thank you,
John
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3 replies by KWIYUH MICHAEL WEPNGONG and Marcus Udokang
Oct 15, 2020 6:22 PM
Marcus Udokang
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Thanks John, your framework would be very helpful.
Oct 18, 2020 5:28 PM
KWIYUH MICHAEL WEPNGONG
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Wow thanks John , the response is insightful
Oct 18, 2020 5:28 PM
KWIYUH MICHAEL WEPNGONG
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Wow thanks John , the response is insightful
Marcus,

John makes a good point.

As emotional intelligence is a part of your unconscious perception and behavior, it would be hard to limit the amount which we have. It is not at your disposal and we need all we have.

A project manager manages the rational aspects of a project, the processes, roles, plans etc. And they lead the irrational aspect, the behaviors of people, mostly by applying emotional intelligence.

Descartes split the human mind into ratio and emotio and this drove the rational mindset of the western world for 400 years. It is proven now that this model (like all models) is wrong and creates more damage than benefits. So I think, a project manager does and must use both.
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1 reply by Marcus Udokang
Oct 15, 2020 6:25 PM
Marcus Udokang
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Thanks, Thomas. I suppose one has to be conscious of using EI, where, when, why and how, to the point where it just becomes an unconscious thing to use.
Hi Marcus, the PMBOK was clunky on this. "Now I will use interpersonal skills" is a bit humorous. I read it years ago, but Covey's 7 habits book discusses emotional intelligence and how to build up the bank with empathy and awareness. Marcus' contribution here describes how the servant leader goes about this. I don't think one can communicate with your team or stakeholders without it.
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1 reply by Marcus Udokang
Oct 15, 2020 6:26 PM
Marcus Udokang
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Thanks Darren. Yes, EI is definitely one of those key ingredients for a PM to use.
Good question, Marcus. I agree with my peers. I would add that emotional intelligence is not something that comes with an on/off switch, some individuals are equipped with more or less EI (difficult to quantify, but yet somehow measurable). In this regard, I published a blog entry on this topic. I hope you find it useful.

https://www.projectmanagement.com/blog-pos...nowledge-matrix
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1 reply by Marcus Udokang
Oct 15, 2020 6:21 PM
Marcus Udokang
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Thanks for the feedback and blog article link, Eduard. I suppose it is a matter of knowing how how to juggle EI within projects.
I would argue that emotional intelligence as you defined it represents 50% of a project managers requirements, with 30% project management skills and 20% subject mater technical skills. Emotional intelligence is what makes you a leader versus an administrator.
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1 reply by Marcus Udokang
Oct 15, 2020 6:27 PM
Marcus Udokang
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Thanks Peter. This is a good distribution to work with.
Oct 15, 2020 3:17 AM
Replying to Eduard Hernandez
...
Good question, Marcus. I agree with my peers. I would add that emotional intelligence is not something that comes with an on/off switch, some individuals are equipped with more or less EI (difficult to quantify, but yet somehow measurable). In this regard, I published a blog entry on this topic. I hope you find it useful.

https://www.projectmanagement.com/blog-pos...nowledge-matrix
Thanks for the feedback and blog article link, Eduard. I suppose it is a matter of knowing how how to juggle EI within projects.
Oct 13, 2020 5:17 PM
Replying to John Vignesh Murugesan
...
Hi Marcus,

Brilliant Question, My best opinion would be , as Project Managers, we need to have great levels of emotional intelligence , irrespective of the projects or the span that we handle. Because , we are the leaders who can influence others professionally. So, it doesn't vary by project. I can share with you a framework that i prepared and use it regularly.

Thank you,
John
Thanks John, your framework would be very helpful.
Oct 14, 2020 10:34 AM
Replying to Thomas Walenta
...
Marcus,

John makes a good point.

As emotional intelligence is a part of your unconscious perception and behavior, it would be hard to limit the amount which we have. It is not at your disposal and we need all we have.

A project manager manages the rational aspects of a project, the processes, roles, plans etc. And they lead the irrational aspect, the behaviors of people, mostly by applying emotional intelligence.

Descartes split the human mind into ratio and emotio and this drove the rational mindset of the western world for 400 years. It is proven now that this model (like all models) is wrong and creates more damage than benefits. So I think, a project manager does and must use both.
Thanks, Thomas. I suppose one has to be conscious of using EI, where, when, why and how, to the point where it just becomes an unconscious thing to use.
Oct 14, 2020 11:08 AM
Replying to Darren Paladino
...
Hi Marcus, the PMBOK was clunky on this. "Now I will use interpersonal skills" is a bit humorous. I read it years ago, but Covey's 7 habits book discusses emotional intelligence and how to build up the bank with empathy and awareness. Marcus' contribution here describes how the servant leader goes about this. I don't think one can communicate with your team or stakeholders without it.
Thanks Darren. Yes, EI is definitely one of those key ingredients for a PM to use.
Oct 15, 2020 9:47 AM
Replying to Peter Rapin
...
I would argue that emotional intelligence as you defined it represents 50% of a project managers requirements, with 30% project management skills and 20% subject mater technical skills. Emotional intelligence is what makes you a leader versus an administrator.
Thanks Peter. This is a good distribution to work with.
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