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Topics: IT Project Management, PMO
Industry Standard KPIs for IT projects
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I am looking for Industry Standard KPIs for IT projects and any baseline %s of each KPI to derive the health of the project
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Krishna, you should start with KPIs that are valid across any project, IT or not. The best ones are earned value management (EVM) indicators, including SPI and CPI.
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You may consider TAT, SLA, AHT, FTR as well
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Hello Krishna,

Bernard Marr, a well-known performance management expert, has developed a list of 75 KPIs that every manager needs to know. Every business and every project will have different KPIs to measure performance, but Bernard’s list gives you a good starting point for conducting discussion with the business. The set of 75 KPIs that Bernard Marr developed is listed below for your convenience.
Financial Performance:

Net Profit
Net Profit Margin
Gross Profit Margin
Operating Profit Margin
EBITDA
Revenue Growth Rate
Total Shareholder Return (TSR)
Economic Value Added (EVA)
Return on Investment (ROI)
Return on Capital Employed (ROCE)
Return on Assets (ROA)
Return on Equity (ROE)
Debt-to-Equity (D/E) Ratio
Cash Conversion Cycle (CCC)
Working Capital Ratio
Operating Expense Ratio (OER)
CAPEX to Sales Ratio
Price Earnings Ratio (P/E Ratio)

Customers:

Net Promoter Score (NPS)
Customer Retention Rate
Customer Satisfaction Index
Customer Profitability Score
Customer Lifetime Value
Customer Turnover Rate
Customer Engagement
Customer Complaints

Market and marketing efforts:

Market Growth Rate
Market Share
Brand Equity
Cost per Lead
Conversion Rate
Search Engine Rankings (by keyword) and click-through rate
Page Views and Bounce Rate
Customer Online Engagement Level
Online Share of Voice (OSOV)
Social Networking Footprint
Klout Score

Operational Performance:

Six Sigma Level
Capacity Utilisation Rate (CUR)
Process Waste Level
Order Fulfilment Cycle Time
Delivery In Full, On Time (DIFOT) Rate
Inventory Shrinkage Rate (ISR)
Project Schedule Variance (PSV)
Project Cost Variance (PCV)
Earned Value (EV) Metric
Innovation Pipeline Strength (IPS)
Return on Innovation Investment (ROI2)
Time to Market
First Pass Yield (FPY)
Rework Level
Quality Index
Overall Equipment Effectiveness (OEE)
Process or Machine Downtime Level
First Contact Resolution (FCR)

Employees and Their Performance:

56. Human Capital Value Added (HCVA)
57. Revenue Per Employee
58. Employee Satisfaction Index
59. Employee Engagement Level
60. Staff Advocacy Score
61. Employee Churn Rate
62. Average Employee Tenure
63. Absenteeism Bradford Factor
64. 360-Degree Feedback Score
65. Salary Competitiveness Ratio (SCR)
66. Time to Hire
67. Training Return on Investment

Environmental and Social Sustainability Performance:

68. Carbon Footprint
69. Water Footprint
70. Energy Consumption
71. Saving Levels Due to Conservation and Improvement Efforts
72. Supply Chain Miles
73. Waste Reduction Rate
74. Waste Recycling Rate
75. Product Recycling Rate
...
1 reply by Krishna Anantharaju
Jan 05, 2017 10:40 AM
Krishna Anantharaju
...
Thank you so much
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Jan 05, 2017 2:07 AM
Replying to Markus Klein, PMP
...
Hello Krishna,

Bernard Marr, a well-known performance management expert, has developed a list of 75 KPIs that every manager needs to know. Every business and every project will have different KPIs to measure performance, but Bernard’s list gives you a good starting point for conducting discussion with the business. The set of 75 KPIs that Bernard Marr developed is listed below for your convenience.
Financial Performance:

Net Profit
Net Profit Margin
Gross Profit Margin
Operating Profit Margin
EBITDA
Revenue Growth Rate
Total Shareholder Return (TSR)
Economic Value Added (EVA)
Return on Investment (ROI)
Return on Capital Employed (ROCE)
Return on Assets (ROA)
Return on Equity (ROE)
Debt-to-Equity (D/E) Ratio
Cash Conversion Cycle (CCC)
Working Capital Ratio
Operating Expense Ratio (OER)
CAPEX to Sales Ratio
Price Earnings Ratio (P/E Ratio)

Customers:

Net Promoter Score (NPS)
Customer Retention Rate
Customer Satisfaction Index
Customer Profitability Score
Customer Lifetime Value
Customer Turnover Rate
Customer Engagement
Customer Complaints

Market and marketing efforts:

Market Growth Rate
Market Share
Brand Equity
Cost per Lead
Conversion Rate
Search Engine Rankings (by keyword) and click-through rate
Page Views and Bounce Rate
Customer Online Engagement Level
Online Share of Voice (OSOV)
Social Networking Footprint
Klout Score

Operational Performance:

Six Sigma Level
Capacity Utilisation Rate (CUR)
Process Waste Level
Order Fulfilment Cycle Time
Delivery In Full, On Time (DIFOT) Rate
Inventory Shrinkage Rate (ISR)
Project Schedule Variance (PSV)
Project Cost Variance (PCV)
Earned Value (EV) Metric
Innovation Pipeline Strength (IPS)
Return on Innovation Investment (ROI2)
Time to Market
First Pass Yield (FPY)
Rework Level
Quality Index
Overall Equipment Effectiveness (OEE)
Process or Machine Downtime Level
First Contact Resolution (FCR)

Employees and Their Performance:

56. Human Capital Value Added (HCVA)
57. Revenue Per Employee
58. Employee Satisfaction Index
59. Employee Engagement Level
60. Staff Advocacy Score
61. Employee Churn Rate
62. Average Employee Tenure
63. Absenteeism Bradford Factor
64. 360-Degree Feedback Score
65. Salary Competitiveness Ratio (SCR)
66. Time to Hire
67. Training Return on Investment

Environmental and Social Sustainability Performance:

68. Carbon Footprint
69. Water Footprint
70. Energy Consumption
71. Saving Levels Due to Conservation and Improvement Efforts
72. Supply Chain Miles
73. Waste Reduction Rate
74. Waste Recycling Rate
75. Product Recycling Rate
Thank you so much
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Thank You Mr.Markus for sharing 75 KPI list

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