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Topics: Business Case, Innovation, IT Project Management
The use of WeChat to raise facilities work order/service request
Network:376



I would like to check if anyone here has been involved in any way for projects using WeChat to raise work orders or service requests, especially in facilities management, and can share some information or best practices? I would like to seek help in managing such projects. Thanks!
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Network:62616



I personally use WeChat but only for socializing. I used to live in Shanghai and WeChat was thr most popular way of socializing but never did projects through WeChat.
Network:77



We use Watsapp for interacting with Application Support team (P1 issues). This is not the primary media of communication - we still raise a JIRA ticket and alert the team on Watsapp for quick attention.
Network:663



Work orders and service tickets are formal documents and are governed by service level agreements, thus avoided to be created from informal media.
You can make use of these instant messaging tools to followups and reminders and that too will be informal only.
Network:8428



I've never used WeChat.

For interactions during Go-Lives, I've used (as Prateek) WhatsApp, but not for raise tickets or orders.
Network:376



Hello all, thank you for your feedback and input. Currently we do have a specific application on a web portal to raise service requests (this is the main/preferred channel). There are also alternative channels such as email, chat, and telephone - we are exploring the possibility of using WeChat as another channel as it's really big in China.

It would be great to see if others here have done something similar and can share. Once again, thank you, Rami, Prateek, Satish, and Mayte.
...
2 replies by Rami Kaibni and Satish Sharma
Feb 24, 2017 1:15 AM
Rami Kaibni
...
You're Welcome. When you say service requests, can you be more specific please ?
Feb 24, 2017 3:48 PM
Satish Sharma
...
If this the case that WeChat can directly create service requests automatically by use of some acronym as we use to sms to the telecom operator, well this could be a great idea...
Network:62616



Feb 23, 2017 10:39 PM
Replying to Ai Lee Teh
...
Hello all, thank you for your feedback and input. Currently we do have a specific application on a web portal to raise service requests (this is the main/preferred channel). There are also alternative channels such as email, chat, and telephone - we are exploring the possibility of using WeChat as another channel as it's really big in China.

It would be great to see if others here have done something similar and can share. Once again, thank you, Rami, Prateek, Satish, and Mayte.
You're Welcome. When you say service requests, can you be more specific please ?
Network:663



Feb 23, 2017 10:39 PM
Replying to Ai Lee Teh
...
Hello all, thank you for your feedback and input. Currently we do have a specific application on a web portal to raise service requests (this is the main/preferred channel). There are also alternative channels such as email, chat, and telephone - we are exploring the possibility of using WeChat as another channel as it's really big in China.

It would be great to see if others here have done something similar and can share. Once again, thank you, Rami, Prateek, Satish, and Mayte.
If this the case that WeChat can directly create service requests automatically by use of some acronym as we use to sms to the telecom operator, well this could be a great idea...

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