Very often a lot of PMs are facing a lot of challenges with the Claim topic.
From the time to time, the Client is deviating from the scope and these deviations are causing cost and time implications.
If you send a notification of a claim (to the Client), usually the response that you will get is ..... "Fidic Yellow Book - Clause 13.1 The right to vary".
My question is how can we overcome this Clause of the contract with difficult customers who are refusing to issue a Variation Order and they are always using the above mentioned Clause "13.1 Right to vary" Saving Changes...
Well you can always have the 3rd party Contractual Experts and your Legal experts reveiw the contract before signing it off and ultimately you have the responsibility of managing the scope, time and cost. The best scenario would be to share the repercussions of unnecessary changes on quality and project triple constraints and if he agrees to it than ultimately he(Project Owner, Client) is responsible for disparity and poor results.
I will recommend the bad guy approach here
“What are your choices when someone puts a gun to your head?
You do what they say or they shoot you.???
WRONG. You take the gun, or you pull out a bigger one. Or, you call their bluff. Or, you do any one of a hundred and forty six other things.” Saving Changes...