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Practice Areas: Business Intelligence, Consulting, IT Strategy
Designing monitoring system to check if process are being followed properly or not.

I am working in process implementation of a mobile app-based customer servicing firm.There are several processes such as managing refund, answering generic customer queries, processing cashback, etc. I have designed and documented procedures for handling each of them.

Now I am working on the setup of a montering process to check if the procedures are being followed or not.How should a checklist/ monitoring process be designed for that?

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- Jack Handey