Project Management Central

Please login or join to subscribe to this thread

Topics: Applications Delivery, Marketing and Sales, Strategy
Industry Standards on Application Support

What are the Industry Standards for Tickets per resource/FTE, price per ticket & price per resource/FTE for a Level 2 Production Application support engagement? I do see information on Help Desk and Desktop Support on the net

Please login or join to reply

Content ID:

"Thousands of candles can be lighted from a single candle, and the life of the candle will not be shortened. Happiness never decreases by being shared."

- Buddha