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Topics: IT Project Management, Organizational Project Management, PMO
User AcceptanceTesting
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How do you manage the User Accepting Testing - UAT phase? Which tools and which methodologies do you use while the PMO?
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UAT is owned and conducted by the business team.In all my projects and experience, once QA completes and handsover to UAT, as a PM you track the UAT progress by using the status meetings as the platform. The reports such as failed, passed, incomplete, complete etc in detail are produced by the business, if not, you as a PM can capture such detail in an excel sheet or pre-defined format and report to the PMO. We used Sharepoint for everything.
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Each project should have an agreed test plan/strategy. Within the plan, the management of UAT should be covered. Such topics as minimal times each test script is run, how to report defects, threseholds for various severities, etc, should all be detailed. There are many commerical applications that will assist, or some manual (such as spreadsheets).
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You have to make sure you have visibility into acceptance testing. You need to keep constantly up-to-date on the progress made as well as the reporting and fixing of defects.Consider having people shadow the testers to see if some of the problems are due to a lack of training.
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What process phase is User Acceptance Testing (UAT)?
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Some additional points to the already great feedback from Deepa, Gary, and Stephane above.

1. Make sure that the definition of "done" is circulated to all testers. UAT testers usually are not privy to the design and build phases and do not have the context of the project. They need to be made aware of what exactly they are testing (even if it doesn't match their personal expectations).

2. Ensure that a strict definition of non-conformance defects and one of new requirements is circulated. UAT testers often bring a fresh viewpoint that may lead to changes. The project team needs to be aware as to which observations are defects in the scoped build and which observations are fresh requirements. A hard stance might need to be taken on any new requirements.
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all the comments above are useful, thanks. I´ll begin with UAT in a few weeks.
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See the V model. (https://en.wikipedia.org/wiki/V-Model_(software_development) Not because I am saying you have to use it (I am using it in software and non-software products mainly today with Agile environments) just because I think is a good source to understand all related to validation and verification. Sorry for directing you to wikipedia.
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1 reply by Mohamad El Maraachli
Oct 09, 2018 3:50 AM
Mohamad El Maraachli
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this is very useful , do you have a certain template that would allow us to better document the process of the UAT and the scenarios tested
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Only one additional note: UAT isn't training, sometimes users forget that :)
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1 reply by Anton Oosthuizen
Oct 09, 2018 5:54 AM
Anton Oosthuizen
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Very important and almost always the cause of contention. You cannot conduct UAT if you do not know the system but people are resistant to be trained on a system not yet accepted. Irrespective of how you solve the conundrum users should know how to use functionality in order to test it.
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Jun 22, 2018 10:29 AM
Replying to Sergio Luis Conte
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See the V model. (https://en.wikipedia.org/wiki/V-Model_(software_development) Not because I am saying you have to use it (I am using it in software and non-software products mainly today with Agile environments) just because I think is a good source to understand all related to validation and verification. Sorry for directing you to wikipedia.
this is very useful , do you have a certain template that would allow us to better document the process of the UAT and the scenarios tested
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1 reply by Sergio Luis Conte
Oct 19, 2018 5:29 AM
Sergio Luis Conte
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All the documents I could provide are property of the company where I am working today. But you can find a lot into the internet. I am in charge to create those documents then my recommendation is going to the IEEE standards where you can find models about documents, beyond as I mentioned there are lot of templates into the internet.
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Track UAT by first writing UAT strategy, plan, then scripts. Enter in PM database. Track progress & results. once approved, require use and managers signoff signature.
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