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Topics: Agile, PMO, Risk Management
PLEASE HELP!! What do you do when remote meetings are not working and your client and your team cannot meet face to face?
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the outcomes of the meetings are not aligning to customer expectations. We cannot meet face to face.

I feel that it is due to my team connecting remotely and not interacting on the complex topics as they should.

What should I do?
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A few questions to start...

What is the focus of your meetings?
Are you trying to accomplish too much in one meeting?
Are your customer expectations realistic?
...
1 reply by Jess De Ocampo
Aug 31, 2017 2:01 AM
Jess De Ocampo
...
I agree. Are the customer's expectations clearly defined, documented and approved by both parties?
Does the team have the needed skillset to handle the complex issues or is it beyond their actual skillset?
Based on experience, a video conference to hold meetings is not enough to initiate interaction among the team members who work remotely. How you conduct your meetings would make a difference.
Do you have a group chatroom? A group chatroom like Slack can create a great atmosphere for building camaraderie and interaction among the team members. Slack is our virtual office for interaction for raising questions, complex issues, etc. Depending on your team size, you may use the channels in Slack.
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Have an agenda prepared before starting a meeting.
put a deadline for the meeting.
insure a good internet connection since it is done through video call (I think).
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Are your team members co-located? Or is each one in a different location?
How does your team currently interact? Do they meet at a set time each day in a chatroom, for example?
In what way do you believe your team is failing to interact on complex topics? Give an example.
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To pray.
I am working in highly distributed, multi-country, multi-cultural teams from more than 25 years ago. As project manager you can not make miracles. Somebody inside the organization has decided to have this type of architecture. So, go for her/him.
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Don't focus on all the points in one go.
Go Step by Step.
Pick the Pareto Diagram Approach and Solve Most critical issues and jump to the lesser critical ones as you move along.
Also, like Hatem mentioned be prepared for all the questions but focus on your key objective and hit it hard to close it before you get out of the call.

Share more details with a typical issue you are facing for more precise answers..
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Just to add i just found this which is exactly what you need..

https://www.projectmanagement.com/articles...ting-Management

Hope this helps you Neil.
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Aug 28, 2017 12:41 PM
Replying to Aaron Porter
...
A few questions to start...

What is the focus of your meetings?
Are you trying to accomplish too much in one meeting?
Are your customer expectations realistic?
I agree. Are the customer's expectations clearly defined, documented and approved by both parties?
Does the team have the needed skillset to handle the complex issues or is it beyond their actual skillset?
Based on experience, a video conference to hold meetings is not enough to initiate interaction among the team members who work remotely. How you conduct your meetings would make a difference.
Do you have a group chatroom? A group chatroom like Slack can create a great atmosphere for building camaraderie and interaction among the team members. Slack is our virtual office for interaction for raising questions, complex issues, etc. Depending on your team size, you may use the channels in Slack.
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Suggest to go to Basics - Is your meetings having set agenda and all meeting discussion are to the points? Avoid loosing focus during meetings. Prioritize customer expectations on which team have to work and start addressing them one by one. For some points you may have dedicated one-on-one or key people discussions to address them, which can be done after schedule meetings.

Remote teams and managing them is a reality of current work requirements. So you have to learn skills to manage them in better way. Refer below article it may help you,

https://www.projectmanagement.com/articles...ht-Fit-for-You-
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You may want to invest time meeting with each participant before the meeting. It allows you to understand their perspective for the meeting.

As well, after the meeting, meet with each participant to follow-up and make sure they are on board and understand their responsibilities.

The more preparation and follow-up, the easier the meeting itself will be.
...
1 reply by Edward Daniels
Sep 06, 2017 12:19 PM
Edward Daniels
...
Hi Stephane,
Your thoughts are right on, I personally believe in setting my teams for success and usually try to meet before any formal presentation with the customer. I always do a dry run to ensure everyone is aware of their responsibilities on the RACI charts and what I would need them to speak to during our presentations. Not only does it get my team members engaged and prepared, it helps polish our delivery which bodes well for integrity and competence.
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Not knowing what your customer expectations are, it is hard to give you a direct answer. Can you provide us more details, both about what the customer is wanting and how your meetings are not meeting the customers needs?
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