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Topics: Agile, IT Project Management
ITIL and Agile
Network:11



Hello,

Does anybody have experience in integerating Agile processes with the ITIL Framework? While some internet searches produce a minimal set of results, I am interested in any first hand experiences and particularly anything people found useful if trying to integrate the two. Thanks.
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Network:299



Russell -

Can you provide more details of which areas of ITIL you are looking at? ITIL covers the full gamut of managing an IT organization, so which specific process areas are you looking at? Some of the volumes such as Service Operations might lend themselves to embracing lean whereas Service Transition might better fit agile delivery.

Kiron
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1 reply by Russell Weisfield
Sep 26, 2017 11:13 PM
Russell Weisfield
...
Kiron, while I see what you're saying, it seems that if there are firm barriers between the Service Operation and Service Design of ITIL that some of the continuous feedback of Agile may be lost. For example, with such firm barriers there might not be a team member who dedicates part of a dev cycle to interacting with customers on a more daily basis and therefore would not be be investigating particular problems that arise.
Network:1372



If you search inside the Brithish Goverment site you will find how to integrate DSDM and ITIL. I have practical experience on it. On the other side in the organization where I am working today we have ITIL implemented and some of our initiatives with focus on infraestructure use Scrum. There is no problem with this type of things when you understand that you have to think the whole organization as a layered architecture: Buisness, Application, Technology, Security, Information. All of these working with high cohesion and low coupling. I was in charge to the project to transform the architecture behind that using Agile as a driver in the company where I am working today.
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1 reply by Russell Weisfield
Sep 26, 2017 10:58 PM
Russell Weisfield
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Thanks Sergio! I looked on the site but didn't find anything referencing DSDM and ITIL together. Do you have a link?
Network:11



Sep 26, 2017 5:10 AM
Replying to Sergio Luis Conte
...
If you search inside the Brithish Goverment site you will find how to integrate DSDM and ITIL. I have practical experience on it. On the other side in the organization where I am working today we have ITIL implemented and some of our initiatives with focus on infraestructure use Scrum. There is no problem with this type of things when you understand that you have to think the whole organization as a layered architecture: Buisness, Application, Technology, Security, Information. All of these working with high cohesion and low coupling. I was in charge to the project to transform the architecture behind that using Agile as a driver in the company where I am working today.
Thanks Sergio! I looked on the site but didn't find anything referencing DSDM and ITIL together. Do you have a link?
...
1 reply by Sergio Luis Conte
Sep 27, 2017 4:58 AM
Sergio Luis Conte
...
Ups!. I do not have any specific. Time ago, when I worked generating some of the methods content, there were lot of information for free. Inside the UK Goverment site the name of ITIL is ITSM because it was the original name. And DSDM was the "standard" to create things using Agile. I know that today there is a site belonging to Axelos.
Network:11



Sep 25, 2017 8:13 PM
Replying to Kiron Bondale
...
Russell -

Can you provide more details of which areas of ITIL you are looking at? ITIL covers the full gamut of managing an IT organization, so which specific process areas are you looking at? Some of the volumes such as Service Operations might lend themselves to embracing lean whereas Service Transition might better fit agile delivery.

Kiron
Kiron, while I see what you're saying, it seems that if there are firm barriers between the Service Operation and Service Design of ITIL that some of the continuous feedback of Agile may be lost. For example, with such firm barriers there might not be a team member who dedicates part of a dev cycle to interacting with customers on a more daily basis and therefore would not be be investigating particular problems that arise.
Network:1372



Sep 26, 2017 10:58 PM
Replying to Russell Weisfield
...
Thanks Sergio! I looked on the site but didn't find anything referencing DSDM and ITIL together. Do you have a link?
Ups!. I do not have any specific. Time ago, when I worked generating some of the methods content, there were lot of information for free. Inside the UK Goverment site the name of ITIL is ITSM because it was the original name. And DSDM was the "standard" to create things using Agile. I know that today there is a site belonging to Axelos.

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