Process Improvement

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How do you deal with conflicts?
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Conflict is a common issue at workplace. Do you have necessary skills to deal with the most basic conflicts at work? What do you think are the best techniques to deal with conflicts at any time?
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Know and pick you battles.

- Set ground rules
- Acknowledge the conflict and engage
- Understand the conflict and discuss what is in it for conflicting parties to resolve the conflict
- Not all conflicts are worth it. Choose wisely. Do not be dragged.
- Learn from conflicts
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1 reply by Salvatore Castellano
Oct 09, 2017 9:05 PM
Salvatore Castellano
...
I agree with these, but also you have to put yourself in the other person's shoe....depending the situation though, adapt to the situation.
Understand why this situation is happening, maybe it's a misunderstanding...don't get too caught up in emotions.
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Oct 05, 2017 8:42 AM
Replying to Joseph Pangan
...
Know and pick you battles.

- Set ground rules
- Acknowledge the conflict and engage
- Understand the conflict and discuss what is in it for conflicting parties to resolve the conflict
- Not all conflicts are worth it. Choose wisely. Do not be dragged.
- Learn from conflicts
I agree with these, but also you have to put yourself in the other person's shoe....depending the situation though, adapt to the situation.
Understand why this situation is happening, maybe it's a misunderstanding...don't get too caught up in emotions.
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1. Listen and understand both the ends who are in a conflict.
2. Let them put forth why they feel they are right and why do they think that other person’s views are incorrect. Each one gets an equal chance to speak.
3. Evaluate what are the positives in each one’s ideas. And in fact let the conflicting team discuss on pros and cons of each one’s ideas.
This will also open up everyone’s mind and they will start seeing other person’s views and ideas.
Facilitate and get involved in such discussions initially, and later you can tell your team to follow this process to sort out the matter.
One of the two will convince the other based on actuals and facts. And eventually they will start putting the problem down on a table and positively discuss on each one’s idea / solution.
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On a more people management front - As a project manager, best is to keep calm while trying to get everyone to resolve the matter, and give equal opportunity and respect to each one in conflict.
In conflicts, often one’s ego gets hurt. So it is important to ensure that equal respect is given to both - who is right and who is wrong. Depending on the team member’s personal attitude, special care should be taken if the person feels insulted after loosing the conflict. Try not to pick a side, because this will only decrease the trust the second person has within you.
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Any manager has the responsibility of facilitating productive group dynamics and interactions. Conflict is important for a healthy work environment. If the conflict is productive, give the team this feedback and encourage more. If it strays into disrespect or lack of listening, it can lead to dysfunction, so the manager must address that.

The underlying issue is most likely that both parties need to develop certain skills to be able to engage in productive communications.
1. Give the feedback to the individuals as a team - very important that you do not do this privately
2. Identify the needed skills
3. Put together the specific learning activities to help them develop these skills
4. Coach them through these learning activities
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Handling conflict in the workplace?
1. Talk with the other person.
2. Focus on behavior and events, not on personalities.
3. Listen carefully.
4. Identify points of agreement and disagreement.
5. Prioritize the areas of conflict.
6. Develop a plan to work on each conflict.
7. Follow through on your plan.
8. Re-orient the team (again) on house rules, code of conduct
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Conflict can occur in any organization. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement.
To manage conflict, should consider the following:
1. Acknowledge the conflict.
2. Focus on the problem, not the person.
3. Choose the right time and place to talk.
4. Listen to their perspective.
5. Avoid accusations and blame
6. Develop a plan for resolution
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Thank you all for your feedback and suggestions on this topic!
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Dealing with conflict is dealing with people , for a heath organizational environment, with all policies defined, it is good to go from normal approach , like everybody mentioned, be a listener , be a solution provider , be a doer. However , in the reality , a lot of organizations are not good at management, for those , finding a good leader with power who can understand and support you looks like a short cut.
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Acknowledge the issue by listening carefully, then try to understand the situation.
Focus on the issue not on the person.
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