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What’s your approach to learning and sharing knowledge?

Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. So, what’s your approach to learning and sharing knowledge?
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Setting up a knowledge management practice within an organization is a significant undertaking. There is a mindset change required, and support from leadership - sound familiar?

Long-term employees (in terms of singular point of reference) and tacit knowledge do no favors in terms of the 'hit by a bus' syndrome. It may simply take conversations and advocates to spread the awareness and importance of codifying knowledge in some fashion that is accessible and available to those within the organization - that sounds familiar too!

Thank you Andrew

We do two things:
1. Keep improving the process, so that as much of the knowledge as possible resides within the process itself.
2. Develop the knowledge learning skill and knowledge sharing skill in people. These skills like all others require practice.

Keep innovation at the forefront.

Thank you all for your feedback and suggestions on this topic!

I think promoting a culture of knowledge sharing can help organization fulfill knowledge gaps, improve efficiency, increase innovation, encourage leadership, creativity and much more.

Leveraging online tools like Atlassian Confluence and Sharepoint Online enables you to create a knowledge base where everyone can have their own "shared" work-space to put documents and share information. This helps when a team member leaves the organization. This is especially helpful to 1st and 2nd Level Technical Support Consultants

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