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Topics: Governance
Impact of quality in projects
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The primary focus of any project manager is customer satisfaction.So, naturally it is essential for a project manager to complete the project within budget and timelines, but also to deliver the service or product with good quality. Mean while customers are known for paying a better price for products with good quality. So, If the deliverable has been rejected by the customer, we will have no choice but to redo the work to meet the quality standards. This of course will require more time, ultimately delaying the delivery date and project end date.

As a project manager how do you handle quality control issues in your project, especially if there is no organizational quality control policy in place?
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Anish -

This should have been defined as part of developing your quality management plan. In the absence of an organizational quality policy, you would still want to define quality objectives and standards for your project based on the customer and key stakeholder's requirements.

Assuming you have defined the expected level of quality for the product, then correcting defects is par for the course and if the cost and time spent doing so takes you outside your cost & schedule baselines then that's a variance which has to be reported and addressed.

If there wasn't a clear definition of quality specifications, then it comes down to how important keeping the customer happy is.

Kiron

Kiron
Network:1677



Kiron,

I completely agree with you and I'm sure that not having a formalized quality management policy can prevent the organization from obtaining contracts or doing business with top organizations. In my experience working in a decentralized organization, it's not easy to have an organizational quality policy, so like you suggested it needs to be part of the quality management plan.

thanks
Anish
Network:1937



The primary focus of project manager is not customer satisfaction. The primary focus is achieve project objectives. You have to take into account that project manager is not accountable for product quality. It is accountable for project quality. Business analyst is accountable for product quality. From product quality project quality is defined. Project quality is about to define all related to validate and verify scope. Taking into account it is all that a project manager needs. Quality is a strategical topic then it must be defined at organizational level. Is that is not the case the project team has to define project quality but always focused in assure validation and verificaton of scrope.
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1 reply by Anish Abraham
Dec 02, 2017 4:26 PM
Anish Abraham
...
I agree, Sergio.

My understanding is that project managers should look beyond requirements, whether it's budgets or timelines and ensure they are executing projects with a direct line to the organization’s overall strategic goals which includes quality as well.
Network:1677



Dec 02, 2017 4:11 PM
Replying to Sergio Luis Conte
...
The primary focus of project manager is not customer satisfaction. The primary focus is achieve project objectives. You have to take into account that project manager is not accountable for product quality. It is accountable for project quality. Business analyst is accountable for product quality. From product quality project quality is defined. Project quality is about to define all related to validate and verify scope. Taking into account it is all that a project manager needs. Quality is a strategical topic then it must be defined at organizational level. Is that is not the case the project team has to define project quality but always focused in assure validation and verificaton of scrope.
I agree, Sergio.

My understanding is that project managers should look beyond requirements, whether it's budgets or timelines and ensure they are executing projects with a direct line to the organization’s overall strategic goals which includes quality as well.
...
1 reply by Sergio Luis Conte
Dec 02, 2017 4:40 PM
Sergio Luis Conte
...
What you stated are project requirements.So, what you stated is not look beyond requirements is looking on project requirements which is the project manager duty.About the project alignment with strategy is not needed because a project is born to put strategy into action. Organizational governance will assure that before a project exists.
Network:1937



Dec 02, 2017 4:26 PM
Replying to Anish Abraham
...
I agree, Sergio.

My understanding is that project managers should look beyond requirements, whether it's budgets or timelines and ensure they are executing projects with a direct line to the organization’s overall strategic goals which includes quality as well.
What you stated are project requirements.So, what you stated is not look beyond requirements is looking on project requirements which is the project manager duty.About the project alignment with strategy is not needed because a project is born to put strategy into action. Organizational governance will assure that before a project exists.
Network:1677



Thank you all for the feedback and suggestions.

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