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Topics: Business Intelligence, Strategy, Talent Management
Power user "job description"?

I'm in the process of defining training and governance for my company's BI world, and wanted to know whether anyone has a "job description" for reporting tool power users that they'd feel comfortable sharing.

We use Business Objects, and are moving toward an organizational vision of having power users be responsible for training new people on data and its usage in their respective functional areas.

Any input much appreciated!

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Hi Hannah,

One of the problems I can see in your goal here is just what exactly defines "power user," (PU) particularly as it relates to something as diverse as BI. This is as much jargon as anything specific like much of the "language" in our field. Ask a 100 techies their definition of a PU and you'll get 100 different answers.

Best to focus on what the goals are, in this case a competency level that can impart knowledge, insight and practical skills to those individual contributors whose livelyhood is dependent on BizObjts mastery. Moreover, a tool-specific PU is often a misnomer in that they may have mastered 20% of the core functionality, are familiar with perhaps another 60%, and bluff their way through the remaining 20%. Lastly there is the legality of defining a PU in a job application.

I would lean towards someone having a vendor-specific certification or industry accepted credential that you can then build on. Another way to approach this would be to create a baseline competency exam within your org that maps to your biz objectives. Those who excel here could then be groomed as trainers which would in many ways be superior than sourcing externally. They already know the culture and the systemic peculiarities of your environment. This builds loyalty, creates a career path and enhances the organization on a variety of levels, particularly retention.

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