Project Management Central

Please login or join to subscribe to this thread
Resource management - Onsite Offshore model



I am currently working on onsite-offshore model in one of the project. My role is technical consultant. I identified that templates, process adopted by onsite team will not meet the customer expectation. Though I discussed and tried to enforce them along with their reporting manager, I am unable to make the onsite team to use templates / process that are required for the project. Please advise on how to handle such situations.
Sort By:



Well, There are two steps you need to apply them together
Show how important your templates to your manager (management) or the one who is in charge there and get him to buy in, you need to focus on what benefits they will get and what damages could happen if they do not use it, and once you get him/management to your side, then you start educating people, but give them a full example, not an empty template. Fill it along with them. if you give me empty form whatever it is simple I will say no. make it easy for them.
You can do that on one to one then in groups.
Some of the old people will resist because they have been doing it in their way for 40 years. MAKE them in charge of the change to manage their resistance. I can write a book about that. I did a lot of consultancy for ISO 9001 and in every company, I faced the same. If you need more info contact me and we can discuss it further and further

Remember that the change should come from him not from you, so let him feel great about his way and you are there only to put his way/method/ideas on the paper. Let him show off
...
1 reply by Sathish Sekar
Feb 08, 2018 11:41 AM
Sathish Sekar
...
You are absolutely right. Team at onsite are more than 15 years of experience. They have high resistant towards my suggestion. How would I make him in-charge of the change? Please advise.



Customers do not care about templates or what you use unless you have to follow their process. Then, do not waist time on that. Use the time to make process improvement to your own process.



My suggestion - take it online. Create the form online. Ensure that all your data elements are captured. Layout should be close to the existing templates being used, maybe a few additional / lesser data elements, let the computation happen in the backend. Ensure most data is auto populated (wherever available, i.e it call pull the data from any existing source) or a drop down, or auto fill. This will reduce their effort and also make them compliant to your need.

I am new to this, so maybe I might have missed the point. If so, kindly excuse me.



Satish -

Involve the team in developing the templates or tools vs. imposing the tools on them.

Kiron



Has the requirement for templates to be changed been identified in the project? If so, then there will be sign off from stakeholders on that requirement right? If changing these templates is not part of a project but identified as a process improvement initiative managed by SME's such as yourself, then there still needs to be some kind of charter or authorization document that mandates the use of the modified templates. It's not up to the SME to "enforce" the use of the templates. That mandate should have been in place before the start of the template re-engineering.



Feb 07, 2018 8:27 AM
Replying to Kevin Drake
...
Well, There are two steps you need to apply them together
Show how important your templates to your manager (management) or the one who is in charge there and get him to buy in, you need to focus on what benefits they will get and what damages could happen if they do not use it, and once you get him/management to your side, then you start educating people, but give them a full example, not an empty template. Fill it along with them. if you give me empty form whatever it is simple I will say no. make it easy for them.
You can do that on one to one then in groups.
Some of the old people will resist because they have been doing it in their way for 40 years. MAKE them in charge of the change to manage their resistance. I can write a book about that. I did a lot of consultancy for ISO 9001 and in every company, I faced the same. If you need more info contact me and we can discuss it further and further

Remember that the change should come from him not from you, so let him feel great about his way and you are there only to put his way/method/ideas on the paper. Let him show off
You are absolutely right. Team at onsite are more than 15 years of experience. They have high resistant towards my suggestion. How would I make him in-charge of the change? Please advise.
...
1 reply by Kevin Drake
Feb 08, 2018 10:38 PM
Kevin Drake
...
The secret word is ENGAGEMENT and lets him lead the change as of it is coming from him.
Sit and listen to him and use his words and build your templates and filled up templates as an example, Let him take over because it is his contribution he is the big guy who knows everything, he will inforced, and you will just help people to fill it and explain it.



Feb 08, 2018 11:41 AM
Replying to Sathish Sekar
...
You are absolutely right. Team at onsite are more than 15 years of experience. They have high resistant towards my suggestion. How would I make him in-charge of the change? Please advise.
The secret word is ENGAGEMENT and lets him lead the change as of it is coming from him.
Sit and listen to him and use his words and build your templates and filled up templates as an example, Let him take over because it is his contribution he is the big guy who knows everything, he will inforced, and you will just help people to fill it and explain it.

Please login or join to reply

Content ID:
ADVERTISEMENTS

"In three words I can sum up everything I've learned about life. It goes on."

- Robert Frost

ADVERTISEMENT

Sponsors