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How do you deal with project operational issues?
Network:1562



As a project manager, we all have to deal with operational issues during the project life cycle. Often time these issues can be escalated very easily, so we need to be very sensitive in terms of managing them. We also know that it's impossible to prevent certain things from happening, but we could act faster to let the clients or key stakeholders know and seek alternatives. I think proactively setting up the decision making structure, including where all the key stakeholders fit in, is very critical in managing operational issues. What is your opinion?
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Network:104858



I think those things are inevitable but to minimise or avoid them you need to ensure a very solid effective communication plan. Communication is Key when it comes to such operational issues.
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1 reply by Anish Abraham
Feb 12, 2018 4:04 PM
Anish Abraham
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Thanks Rami for your feedback on this.
Network:1160



To build on Rami's feedback, discussing things like how operational issues are to be handled, who to escalate them to, and so on early in the life of a project when meeting with key stakeholders can help to avoid surprises down the line.

This goes hand-in-hand with working through roles & responsibilities so that the project manager and team don't take ownership for things outside of their jurisdiction.

Kiron
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1 reply by Anish Abraham
Feb 12, 2018 4:12 PM
Anish Abraham
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Thanks Kiron, for your input on this.
I agree that it's important to let the team members know, up front, who is responsible for what and clearly lay out expectations.
Network:1562



Feb 12, 2018 3:38 PM
Replying to Rami Kaibni
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I think those things are inevitable but to minimise or avoid them you need to ensure a very solid effective communication plan. Communication is Key when it comes to such operational issues.
Thanks Rami for your feedback on this.
...
1 reply by Rami Kaibni
Feb 12, 2018 4:08 PM
Rami Kaibni
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Always my pleasure Anish.
Network:104858



Feb 12, 2018 4:04 PM
Replying to Anish Abraham
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Thanks Rami for your feedback on this.
Always my pleasure Anish.
Network:1562



Feb 12, 2018 3:49 PM
Replying to Kiron Bondale
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To build on Rami's feedback, discussing things like how operational issues are to be handled, who to escalate them to, and so on early in the life of a project when meeting with key stakeholders can help to avoid surprises down the line.

This goes hand-in-hand with working through roles & responsibilities so that the project manager and team don't take ownership for things outside of their jurisdiction.

Kiron
Thanks Kiron, for your input on this.
I agree that it's important to let the team members know, up front, who is responsible for what and clearly lay out expectations.
Network:14746



A RACI chart is good for this, and include key decisions as assumptions.
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1 reply by Anish Abraham
Feb 13, 2018 11:29 AM
Anish Abraham
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Thanks Sante, for the feedback.
I agree one way to do this is by using a RACI chart.
Network:2534



Definitely. It would help in most of the cases.
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1 reply by Anish Abraham
Feb 13, 2018 11:30 AM
Anish Abraham
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Thanks Abolfazi, for your input.
Network:1562



Feb 13, 2018 2:03 AM
Replying to Sante Vergini
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A RACI chart is good for this, and include key decisions as assumptions.
Thanks Sante, for the feedback.
I agree one way to do this is by using a RACI chart.
Network:1562



Feb 13, 2018 9:18 AM
Replying to Abolfazl Yousefi Darestani
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Definitely. It would help in most of the cases.
Thanks Abolfazi, for your input.
Network:1562



Thank you all for your comments and suggestions.

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