New projects, big or small are massive change events potentially affecting people with diverse perspectives, needs, wants and organizational policy/process that cost tens of millions of dollars. Every enterprise will recognize common elements from this theme. Enterprises begin change events both big and small and always with good intentions. No project ever starts to prove some activity can fail or that people are not competent. Too often there is much activity with little effect on the key areas that must be addressed. People, process, systems and technology (in that order) are the poles around which all Planning and execution occur. By addressing these five areas and defining key measures you will have a more impactful and lasting project/change management program.