PM Point of View #57: Organizational Effectiveness

By Charles G. Chandler

"Efficiency is about going from inputs to outputs. But effectiveness is about going from outputs to outcomes." So says Charles Chandler, author and podcaster, who discusses his model for organizational sustainability and effectiveness. What makes a project and, by extension, an organization, truly effective and great? You must distinguish between "efficiency" and "effectiveness," and understand the importance of measuring effectiveness based on Outcomes (Uptake, Adoption, and Use) rather than Outputs. By looking at organizations as complex adaptive systems, it becomes clear that the true goal of all organizations is basically the same: to be effective in their particular environment. Rather than top-down goal-setting, the directives should ideally come from below, where team members are closer to the environment and customer interaction.

CCRS 4634
Title:  57. Organizational Effectiveness
ID#:  PMPOV0057
PDU Claim Code: 4634M2DQT8
Release Date:  12/11/2018
PDUs: 1
Triangle: “Strategic”
Length:  1 hour
Content Description:  An educational podcast with PM Guests discussing key Project Management leadership techniques in new ways.

 

PDU Information

Earn education PDUs in the PMI Talent Triangle for each podcast you listen to — over 16 PDUs by listening to the entire series!

Use the following information in PMI's CCRS system to register the PDUs for this podcast:

  • PDU Category: Online or Digital Media
  • Provider Number: C046
  • Activity Number: PMPOV0057
  • PDUs for this episode: 1.00

About the Speakers

Charles G. Chandler, Ph.D.

Charles G. Chandler graduated from the University of Texas at Austin (B.S. and Ph.D.) and the University of North Carolina at Chapel Hill (M.S.), where he studied engineering sciences. He served in the US Peace Corps in Nepal, and later worked at the Texas Water Development Board in Austin, where he managed the state’s program in water conservation and drought contingency planning. In 1982 he founded a management consulting firm in 1982 (Assumption Analysis, Inc) and has undertaken assignments for clients related to project design, evaluation, and organizational management in 25 countries. Clients have included USAID, the World Health Organization, the UN Development Programme, the World Bank Group, the Asian Development Bank, and the African Development Bank, among others. Dr. Chandler is a member of the Academy of Management, is married, and lives in the Texas hill country. 

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You can say any foolish thing to a dog, and the dog will give you a look that says, "My God, you're right! I never would've thought of that!

- Dave Barry

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