Project HEADWAY: How Should We Be Managing Quality?
This presentation is supporting material for this video.
Much of what is defined as 'quality' in a project management context actually focusses on operational management. The tools of quality control and quality assurance were initially developed to support on-going, repeating operational processes. But projects are—be definition—unique. So the tools of quality management don't quite apply the same way. This webinar explores what quality management in a project management context might look like, and how we could go about managing it effectively.