Program Manager | Business Requirements | Implementation | Business Analyst | Project Manager | Benefits Realization
OhioHealth Dec. 2016 - Present
IT PMO Job Title: Senior Project Manager
Part of the infrastructure team to manage large capital funded initiatives. Projects include data center infrastructure upgrade migrating End of Life equipment to supported technology and implementing OTV for increased data center protection. Managed the migration required by the merger and acquisition of the Mid Central Hospital in Mansfield. This included 50 technology rooms and the data center. Required coordination between all business operations and network infrastructure.
Assumed responsibility for production and modification of PMO weekly progress dashboard. Included overall program health, demand queue, and RED/YELLOW projects. Used as foundation for weekly executive review.
GE Digital Mar 2016 - Dec. 2016
Job Title: Brilliant Factory Program Manager
Responsible to on-board General Electric Factories onto the GE Digital Thread and realize the benefits of Brilliant Factories. This is implementation of a suite of applications, processes, and organizational change to intertwine manufacturing with IT tools. Developed PMO Suite of process and tools to support implementation and Organizational Change Management. Worked with Lean Process team to assess current metrics and recommend digital tools. Then using a Benefits centric roadmap determined solution to implement and tracked tasks from iT, to the Shop Floor, to the operations manager. The initiatives implemented included a digital work flow between Windchill, SAP, and the Proficy MES. Functionality included Labor Vouchering, Digital Work Instructions, Just in Time Inventory and Material Management, Digital kitting, and Operation Equipment Efficiency.
GE Health Care Oct. 2015 - Apr. 2016
Job Title: Service Delivery Manager
Member of GE Managed Services Hosting team and responsible for customer relationship management and infrastructure Program Management. Managed the environment for both API and Caradigm customers for their hosted hospital managed services. These customers have multiple applications and my role was to project manage all new customer installs, configuration item (CIs) upgrades, scheduling suppliers, and migration to new platforms. Averaged 32 activities (average $20K per activity) a month ranging from memory upgrades, to application upgrades, to server reconfiguration and ensure proper handling of all Protected Health Information (PHI).
Also developed project proposal to consolidate Engineering Agility Support Team (EAST) infrastructure from remote manufacturing sites to consolidated data centers. The $1.2 million 6 month project will realize over $500K annual hosting costs savings for GE. Completed inventory phase as part of ‘Firefly’ project to synchronize Configuration Management Data Base (CMDB) records with actual inventory and billing records.
Alliance Data Columbus, Oh. Mar. – Oct. 2015
IT Retail Digital Marketing Job Title: Senior Program Manager
Worked in the IT Retail organization as a Program Manager to implement Mobility Loyalty Suite. This included defining Benefits, Outcomes, and Capabilities and forming a Program Roadmap to implement customer loyalty programs, electronic payment, and geofencing notification on mobile devices. Capabilities include upgrading a native application plug in, defining rewards interface presentment and process improvement, interacting with Apple Passport for rewards management, defining geofencing capability and utilizing Gimbal technology to locate customers and push a notification, and all associated customer care, account authentication, and mobile security. Managed multiple suppliers and in house resources to deliver capabilities using a combination Waterfall and Agile methodologies.
Nationwide Insurance, Columbus, Oh. 2014-2015
IT Process Management Job Title: Executive Advisor - Benefits Realization
Worked in the Portfolio Planning Services Organization to operationalize a Benefits Management Practice for the IT organization. Helped define Benefits, Capabilities and Outcomes for a 5 year portfolio of $3.5 billion. This included developing a repeatable process, conducting Benefits Discovery sessions, creating the corporate benefits register, training Program Managers on using the new processes, and implementing overall change management procedures for high profile programs. Initiated an ADKAR Change Management process for the entire enterprise to operationalize Benefits Management as a part of corporate strategic planning.
Consumers Energy, Jackson, Mi. 2013-2014
Business Technologies Service Job Title: Senior Project Manager
Accepted a contract position, through Epitec Inc., to work in the Business Technologies Services organization Project Management Office in two capacities:
Program Manager for Billing Excellence Strategy Team (BEST) Consumer Energy
Assumed role as IT/Business Change Project Manager for implementing the objectives of the Consumer Energy Billing Improvement initiative. The $4.2 million dollar project included identifying changes in the company SAP billing applications and aligning resources to complete the development, properly test, and integrate into business operations. Responsible for creating and implementing achievable, pragmatic, and sustainable solutions in a highly complex technical and business environment.
Program Manager for Operations Dispatch and Scheduling Center consolidation.
$2.4 million dollar program centralized all critical energy operations center into 3 large work centers. Projects included moving people, construction of new space, and installation of new equipment and creation of state of the art multimedia control center. Included digital signage, real time dashboard presentations, IP telephony call center features, and mobile integrated customer service experience.
Managed Consumer Energy Billing Excellence team through an SAP Quality Assurance audit that explores how the organization was integration SAP tools for billing enhancements including payment plans, bill estimation, and organizational change management. Coordinated audit with six SAP consultants, analyzed audit results and prepared Consumer response to the audit findings.
North Program Management (Private Consulting) 2010-2013
Program manager for social and public service events in Northwestern Ohio and Southeastern Michigan. The projects include 1) Mobile Meals of Toledo fundraisers, 2) establishing a JudyHug for children who lost a parent during the year, 3) American Cancer Society Relay for Life, 4) ALS Walk, and 5) Science Alliance for Valuing the Environment (S.A.V.E). In this role I have helped sponsor charities determine critical success factors, create project plans, coordinate commitment and task completion with multiple organizations, monitored and controlled execution of the plan, and closed the projects with successful distribution of funds.
Performed Organizational Assessment for CitiGroup to implement an Organizational Change Management Program in their credit card division. The assessment included a Benefits Realization Strategy and an OCM approach for the PMO. Also conduced training on Change Management for PMO team
Did organizational assessment to create a Program Manager Toolkit to define a Benefits Hierarchy and Organization Strategy Alignment toolkit. Included Benefits Management Templates, training of Program Managers, and guidelines for implementing Benefits Realization.
Project Management Institute
Determined Organization DNA and model for content development and delivery including volunteer engagement and balanced scoreboard for success measurements. Included utilizing web analytics, Knowledge Topic Wrappers, and Annual Activity Planning template. Implemented to 38 International Communities of Practice.
Used a “Net Promoter Score” approach to analyze annual user satisfaction surveys to determine success of previous initiatives and determine the 2014 planning approach. Accumulated a set of promoters to develop an organization wide business case to develop in new software infrastructure and organizational realignment to support the strategic direction of PMI to a Knowledge Based organization.
University of British Columbia and International Institute of Learning
Involved in creation and delivery in a wide range of business skill, knowledge, and ability courses focused on continuous learning, project management, soft-skills, and general business acumen.
AT&T, Sylvania, Oh 1984 – 2010
Job duties have included an eBonding program manager, customer adoption analyst, computer education developer, system analyst, business analyst, process manager, operations manager, project manager, network element configuration manager, application manager, PMO manager, Program Manager, and eBusiness subject matter expert.
Experienced in iterative and life cycle methodologies for IT, Business Change, and customer eBonding implementation. Performed all project management tasks including elicitation of information from project sponsors, development of the project plan, risk identification and mitigation, monitoring completion of tasks and taking corrective action if project was behind plan, managing issues, performing change control, provide status to all levels of management including internal and external vice presidents, and finally transitioning the project to operations. Many projects involved direct implementation with customers and suppliers and complex organization integration – which required an understanding of project management, process engineering, change control, software development cycles, executive presentations and project performance analysis.
Program Manager for eBonding Wireless Capability
The Program managed a $1.5 million investment over 3 years and a $2.5 Billion dollar revenue stream. Wrote business requirements and defined process integration between AT&T procurement interface and global order fulfillment suppliers.
B2Bi Customer XML Implementation Projects
Responsible for both customer and AT&T project deliverables for bringing twenty seven Fortune 500 Business to Business Integration (b2bi) customers onto the AT&T XML Gateway over the course of 4 years. This involved establishing a joint customer / AT&T project plan with an integrated schedule, process modification, integrated testing, risk mitigation, issue management and resolution, weekly status reporting, stewardship reporting, transition to operations, and full scale implementation. Customer implementations include:
Shell Program Manager
Program Manager for implementing all electronic tools in support of the 10 year $1.5 billion Shell Oil contract.
GM Program Manager
Program Manager for implementing all electronic tools in support of the 5 year $1 billion General Motors contract.
State Farm XML Project Manager
Assumed responsibility for a rescuing a troubled project in severe "red status" and was able to revamp the project to realize aggressive targets for ramping up potential volumes. End-to-End project manager for $500,000,000+ XML project.
Group Manager for XML Business Analysts
Performed role as group manager for XML Business Analysts in the AT&T eSales & Service Managed Services Organization. Group activities realized over $750 million dollar annual savings in customer service support.
Project InVision Application Administration
Spearheaded the implementation of Project InVision as a Program Management Tool for AT&T BusinessDirect© eBonding. This effort is documented online at: http://www.projectinvision.com/Downloads/P...s_Story_ATT.pdf
PMO Tool Advisor
After success with implementing Project InVision, I assisted several organizations implement the tool for their specific needs. These organizations include AT&T Government Managed Services, Business Services Process Management, AT&T Six Sigma Center of Excellence, and the AT&T CRM Organization. These implementations included significant change management for project management organizations as well as process modifications, and reporting changes. I was also involved in a Business Sales Organization moving from a legacy internal project management tool to SharePoint.
Project Management Institute
An active member of the Project Management Institute (PMI). Significant accomplishments in this area include:
• Presented a signature webinar on Leadership that is part of the PMI Knowledge portal and used for promotion of PMI soft skills. Available online at: http://www.pmi.org/Knowledge-Center/On-Dem...Leadership.aspx
• Member Advisory Committee for Communities of Practice 2011-2013.
• Community Manager Leadership in Project Management Virtual Community
• Past Chairman of the Project Management Institute eBusiness Special Interest Group.
• Past president / charter sponsor of the Western Lake Erie Chapter of the Project Management Institute.
• Have been published in multiple professional journals and online web pages including ganthead.com, PMI Journal, and Chief Project Officer Magazine.
• Presented multiple papers on topics in project management for both technical and soft skills. These papers have been presented at different conferences throughout Europe and North America.
EDUCATION & CERTIFICATIONS
Masters Business Administration Information Systems Management, Xavier University 1990.
Masters of Arts Computer Education, Mt. St. Joseph 1984.
Bachelors of Science Education, University of Dayton 1981.
Professional Business Analyst (PBA) Project Management Institute 2014 – present
Practitioner Benefits Management APMG Group. 2013 - present.
Project Management Professional (PMP) Project Management Institute 1998 – present
Program Management Professional (PgMP) Project Management Institute 2008 – present
Six Sigma Green Belt AT&T 2004