Large IT Infrastructure Projects. IT Governance & Enterprise Architecture. Experience in USA, Asia, LATAM and Europe. Multi-cultural Relationship/Consensus building. Implementation/Management COTS. Developing/Implementation/Management information systems. Earned Value & Risk Management. Business Process Improvement. Project Management Office (PMO). Project lifecycle.
Microsoft Exchange Migrations (To 2010, 2007 & to 5.5). Exchange Operations (2010, 2007, 2003, 5.5). SharePoint (Migration / Operation to 2007 from WSS 3.0 and from 2007 to 2010). Lync 2007. LiveMeeting 2007 (Lync Predecessor – Installation / Operation). Windows Server (Migration / Operation 2000, 2003 and 2008). Project Server (EPM) (Migration / Operation 2003 to 2007). MS Project ( 95, 98, 2000, 2002, 2003, 2007, 2010). OS ( XP, Vista, 7, 8, Linux, IBM AS-400, Apple). DB (Oracle, MS SQL, MySql, DB2, PostgreSQL). Data Center Migration and Built up. Languages (VB, Cobol, C, Windows Shell, JCL, ksh, Basic, Fox Pro). COTS implementation from start to end. Systems Developing and Implementation. Cisco Networking. Web Sites in English and Spanish. IT Operations Management. Business Continuity. Office 2013. Office 365.
Exchange Migration for large national and international organization. Share Point and Project Server upgrades for US Government Projects. Desktop upgrades rollout large national and international organization. Data Center moves, upgrades and redesign/creation. Telecomm installation, upgrades and decommissions. Built business partnerships in six (6) Latin America (LATAM) countries from the ground up with various companies to offer Project Management Training and Consulting. Global IT Infrastructure & Information Systems upgrades. Trained 300+ project managers in Earned Value, Risk, PMO, PMP Certification and general project management process and technique. Improved customer satisfaction ratings in a nationwide contract by 80%+ by troubleshooting and resolving technical, support personal, process and customer support issues. Creation of contingency plans in multiple foreign locations for business continuity. Turn around to profitability a national support contract from -4% to 16% profit while increasing the contract by 25%. Improved online community offerings to include English, Spanish, German and Portuguese content increasing subscribership by 42%+ from 6K to 14k+ in less than a year. Recipient of the College of Performance Management President's Award in June 2010. Recipient of a PMI Washington DC Chapter special award in November 2009.
Enterprise Project Manager, Infrastructure Operations Projects (Contractor) 12/2013 to Current
Manages multiple enterprise projects nationwide and programs. Currently working in the migration to Office 365 full E4 subscription. The largest completed work was the migration from Exchange 2007 to 2010 with a base of 17K+ users. This work is not just a technical project but also includes legal considerations, business process, business systems, governorship, vendor/subcontractor managing and customer facing aspects. This is the most important IT infrastructure operational project in Amtrak. Other projects include the nationwide rollout of encryption technology for mobile devices, the normalization and inter operation of the Amtrak systems of records among others.
KM SYSTEMS GROUP (KMSG)
International Project Manager & Global Services/Training Solutions Director 02/2011 to 12/2013
Develops and maintains the KMSG LATAM partnership program to develop new consulting business resulting in the establishment of business partnership in six (6) countries in LATAM. Manages the KMSG Training Program in the USA and LATAM, generating 26 training events. Consults and trains customers in the use of the Project Management Office (PMO) techniques to manage portfolio investments in support of the business strategic goals.
Develops and delivers training programs for Earned Value Management, PMO and Risk courses for USA and abroad partners/clients. Updates/Creates tool training such as MPM and WelcomHome.
Represents KMSG in USA and foreign events presenting about Project/Program management subject matters. Works with the Mining, Insurance, Oil & Gas, Software Development, Power Generation/Distribution, Education, Manufacturing and USA/foreign government business segments for the expansion of the use of EVM.
Defines, develops and documents project/program management practices, change management practices, governance standards, processes, and metrics for international clients. Collaborated with teams abroad to organize and delivery conferences, boot camps and training events. Participates in EVM Systems validations of federal contractors for the US Government.
Enterprise Architecture Senior Program Manager 09/2010 to 01/2011
Managed teams that supported the Enterprise Architecture (EA) for the Defense Logistics Agency (DLA). Support included the managing and transformation of DLA IT Infrastructure resources and investments to be in compliance with respective government guidelines and with current technology capabilities.
Work also included the research/documentation of “as is” infrastructure architecture and the design/migration of “Target” infrastructure architecture? and support of the EA governance policy and process.
BERRETT & ASSOCIATES, INC.
Senior Technical Program Manager 08/2005 to 09/2010
US Trustee Program - (USTP)
Created and implemented the System Development Life Cycle (SDLC) process and procedures for the US Trustees in-line with the Government/DOJ IRM and Life Cycle Models. Provided technology advice, implementation and support to the EA for functions regarding Project/Portfolio Management, IT Investment Management, Process Management and Collaborative (SharePoint/Live Meeting) automated systems. Some of the projects were Exchange migrations, SharePoint Migrations, EPM Migrations, Desktop migrations and installations of new functionality such as the LiveMeeting capabilities and video conferences.
Managed multiple IT project investments in the USTP portfolio which included Business Systems, Portals, Database Management Systems, Messaging Systems, Virtual IT Infrastructure, IT Control and Monitor Systems among others.
Managed the support documentation for compliance with DOJ and Government management and IT investment process. Process included SDLC, EVM, Risk Management Configuration Management among others.
Joint Consolidated Office Network (JCON) PMO
Performed EVM oversight of projects with funding from the JCON PMO. Represented the JCON PMO program with the DOJ EVM Officials for related reporting and audits. Created/Updated the governance and Oversight Policy for EVM in JCON PMO. Performed training and coaching of project managers managing investments with funding from JCON PMO. Provided support for the creation/update of the OMB Form 300. Implemented the Risk Management for the JCON PMO.
TECHNOLOGY IN MOTION, INC
Senior Technical Program Manager 01/2003 to 08/2005
Created a Program Management Office (PMO) for the National Integrated Ballistic Information Network (NIBIN) program at the Alcohol, Tobacco and Firearm's (ATF). This PMO provided oversight to projects in the USA and Canada. Performed IT security monitor audits to ensure compliance with ATF IT Security Controls of the NIBIN system. Supported the submission and creation of the OMB Form 300 for investment requests. Supported the program EVM Reporting requirements. Managed the migration of a large asset management solution for a federal customer in 159 days, a record for the customer. Served in the ATF Enterprise Portfolio Management Tool selection board.
Senior Project Manager 06/2001 to 12/2002
Provided project management and technical support to various small businesses in IT technical matters. Trained project managers in PMI methodologies and prepared them for the PMP test.
RR DONNELLEY AND SONS, INC. (RRD)/MAXIM GROUP
International IT Infrastructure Manager 03/1998 to 06/2001
Starting first as a contractor and evolving to a full time employee, provided oversight, support and management of the IT global infrastructure Improvement Program. Program included manufacturing locations in the USA, LATAM, Asia and Europe. Supported the implementation of the IT governance transformation to a centralize management model. Managed the ERP requirements gathering project. Managed migrations of multiple international sites to an Enterprise Exchange 5.5 from Lotus Notes
US FEDERAL GOVERNMENT EXPERIENCE
Department of Justice (DOJ)
Justice Management Division (JMD)
Joint Consolidated Office Network (JCON)
US Trustee Program (USTP)
Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)
Executive Office for Immigration Review (EOIR)
Department of Defense (DOD)
U.S. Navy Naval Air Systems Command (NAVAIR)
Defense Logistic Agency (DLA)
Naval Air Test Center (NATC) at NAS Patuxent River
Homeland Security (DHS): USCIS (Previously INS).
United States Postal Service (USPS)
Department of Education (DOE), BEOGS.
PMI Project Management Professional (PMP) www.pmi.org
College of Performance Management Graduate Program www.mycpm.org
Competent Toastmaster (CTM)
Six Sigma Green Belt
CMM and CMMI Training from SEI
Current PMI EVM COP Manager (Global)
Past PMI Washington DC Chapter Professional Development VP (DC)
Past PMI Washington DC Chapter AVP for the Chapter to Chapter Program (DC)
Past College of Performance Management Director for Regional Conferences (LATAM)
Past Toastmasters International SW-2 Area Governor (Chicago)
Bilingual Spanish/English. Sufficient knowledge of Portuguese for travel.
USTP (Department of Justice) Public Trust Clearance (Expired)
DLA (Department of Defense) Secret Level Clearance (Expired)
NAVAIR (Department of Defense) Secret Level Clearance (Expired)
Multiple presentations in Guatemala, Costa Rica, Nicaragua, Panama, Colombia, Venezuela, Ecuador, Peru, Chile and the USA about PMO, Risk, PMP prep, EVM and project management process for PMI local events, universities and local commercial partners.
Multiple presential and virtual presentations in using online virtual presentation technology at the PMI Washington DC Chapter.