My LinkedIn profile:


ALKU (formerly Holland Square Group)
Consultant 5/2018 to Present

Provide IT consulting services to ALKU clients
Managed a project and performed business analysis on a dialer system project for a healthcare IT company.
Currently managing a project to deliver a scheduling system for a healthcare benefits management company.

Consultant 1/2017 to 12/2017

Provide IT consulting services to RGP clients
As the Product Owner, I led an offshore team building digital asset protection tools for a major entertainment company headquartered in Burbank. The team was located in Argentina and Bolivia
Performed an organizational and IT assessment for a hospital considering a migration to the Epic EHR system

City of Hope is a nationally recognized hospital in Irwindale, CA
Solutions Manager - Philanthropy Information Solutions 6/2014 to 1/2017

Solutions Manager Accomplishments
- Negotiated a vendor billing dispute, reducing the disputed amount 96%, saving $347,000
- Renegotiated Philanthropy’s contracts, eliminating price increases and securing discounts
- Identified a source of monthly overage fees, and negotiated a new contract that saves an estimated $180,000
- Mapped the City of Hope systems environment to help staff understand the impact of software changes across the organization
- Lead a process re-engineering project for Philanthropy’s software development initiatives. The project
included the deployment of Jira, Podio, and the enhancement of RemedyForce for project tracking and reporting

Solutions Manager Responsibilities
- Manage the portfolio of Philanthropy software projects including intake, budgets and implementation
- Manage the consulting services, hardware and software vendors used by Philanthropy
- Perform vendor selection and negotiate consulting, hardware and software contracts
- Lead portfolio status meetings with Philanthropy’s senior management team

Warner Bros. is a leading media and entertainment company in Burbank, CA
Business Systems Analyst / Project Manager 8/2013 to 6/2014 (Contract)
- Defined the strategy for replacing an aging software system for the Consumer Products division. The software manages intellectual property and licensees worldwide, accounting for $6 billion in retail sales
- Identified system requirements through document analysis, job shadowing, process analysis and interviews
- Led the vendor selection process, from initial investigation through testing of the selected vendor
- Created management presentations, ROI analysis, BPM, scenarios, and project management deliverables
- Created specifications for enhancements to Warner Bros. Digital Assets and Cyber Brand Assurance
- Identified performance issues for CineHub, the international theatrical distribution and operations system
- Developed scenarios to test CineHub’s performance using Firebug and captured performance metrics from European and Asian users
- Managed all CineHub projects, including off shore software development teams

Group Atlantic provides management consulting and training services to the IT industry in Los Angeles, CA
Marketing and Product Manager 2/2013 to 8/2013 (Contract)
- Delivered presentations at technology venues and promoted Group Atlantic’s training and consulting services

iolo technologies is a leading provider of software utilities in Los Angeles, CA
Program Manager 5/2012 to 1/2013

Program Manager Accomplishments
- Introduced Engineering to advanced systems analysis concepts, project charters and retrospective meetings
- Introduced Engineering to the concepts of quality gating, reducing build request errors from 99% to zero
- Delivered four System Mechanic updates in eight months
- Localized six iolo products into eleven languages, managing vendors in Ireland, France and Japan
- Managed the acquisition of Auto Memory Manager and Raxco Software’s performance enhancement tools
- Launched and maintained iolo’s store at the Intel AppUp marketplace
- Documented procedures, processes and “tribal knowledge” never previously captured
- Received two “Sasquatch Awards” for identifying elusive defects in System Mechanic

Program Manager Responsibilities
- Managed all software build projects from initial requirements to delivery of the bits
- Managed all localization projects and vendors
- Managed vendor and partner relationships worldwide
- Managed new development projects for System Mechanic, System Checkup and Auto Memory Manager

Group Atlantic provides management consulting and training services to the IT industry Los Angeles, CA
Marketing and Product Manager Group Atlantic Los Angeles, CA 8/2011 to 5/2012 (Contract)
- Developed workshop presentations, marketing collateral, material for blogs and podcasts

CCC Information Services is the leading provider of software, data and services to the automotive insurance industry
Product Manager (promotion) Cerritos, CA 6/2007 to 7/2011
Sr. Business Systems Analyst (promotion) Glendora, CA 7/2005 to 6/2007
Business Systems Analyst Glendora, CA 1/1999 to 7/2005

Product Manager Accomplishments
- Managed a portfolio of software products ranging in size from small to enterprise-wide:
- CCC ONE, an insurance claims management system ($114 million in annual revenue)
- CCC Comp-Est Estimating Solution, an insurance claims estimating system ($8 million)
- CCC Connect, Dial Access Utility and CCC Pathways Connection Monitor, VPN solutions ($1 million)
- Duncan RV Estimating System, a recreational vehicle estimating system ($300,000)
- CCC Material Calculator, a software product that calculates automotive materials costs ($300,000)
- Pathways Accounting Interface, an interface with Intuit QuickBooks ($200,000)
- Delivered 3 Comp-Est Estimating Solution releases, adding 7 years of lifespan and $56 million in revenue
- Delivered three new products and eleven product updates in four years

Product Manager Responsibilities
- Responsible for the entire product lifecycle; strategic planning, product definition, development, testing, UAT, launch, user training and sunset
- Product Owner for Agile and Scrum teams, Project Manager for Waterfall teams
- Coordinated activities of cross-functional teams to ensure projects advanced to delivery on schedule
- Created product roadmaps, business cases, SWOT analyses, vision and mission statements, user surveys,
sales and revenue projections for strategic planning and project definition

Business Systems Analyst Accomplishments
- Lead BSA for several projects including Pathways 4.4, a $1.7 million project with 10 analysts
- Achieved CMMI Level 2 appraisal for Requirements Management on the Pathways 4.4 project
- Developed EDI standards in XML for the Collision Industry Electronic Commerce Association

Business Systems Analyst Responsibilities
- Interviewed end users to identify actual needs, drafted requirements and functional design specifications
- Created models using various standard notations including: DFD, ERD, UML, BPM and Use Cases
- Conducted Fagan inspections and structured walkthroughs to ensure quality documentation and design
- Designed user interfaces for CCC products, and led usability sessions with end users

Project Management Institute: Project Management Professional (PMP)
Scrum Alliance: Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO)
California State University, Los Angeles: Bachelor of Arts
California State Polytechnic University, Pomona: Business Systems Analysis & Database Specialist Certificates

International Institute of Business Analysis
Project Management Institute
Scrum Alliance