Tara Angelle' McCallum- MM/HRM & LSS-GB / OCM
Telephone (443) 535-2744 Fax (267) 565-5177 Email [email protected] Website: http://singerjttm11.wixsite.com/taramccalluminc
Adobe Captivate Instructional Designer
Articulate Instructional Designer
Live Meeting/ Web-Ex
CERTIFIED SCRUM Master - Project Management
e Learning
Member of PMI - Project Management Institute SharePoint
LMS- Learning Management System- Saba & Plateau Evaluation of Credit Reports / Credit Analyst Collections/ Recovery Consultant
Instructional/ Curriculum Design
Configuration of FI module
Website creation
Lean Six Sigma Certified- GB
Creation of Multimedia Presentations
Consultant educated and experienced in OCM and Agile Project Management. PMI ethical methodologies, standards, and practices, and Project Coordination. Business Analysis, Development, Training, & Computer software with an understanding of ERP – SAP FICO /MM and BI modules. Solution Manger experienced instructional designer (RWD- Uperform & Adobe Captivate) experienced from blueprint to go-live. Experienced Consultant in planning, management, deductive reasoning, problem solving and decision-making. Experienced in development of eLearning/ “Cloud computing” curriculum. Can quickly build rapport to meet strategic business need. SAP/ERP experience; with a focus on FI module in configuration of house banks, electronic statement and cash journal for bank accounting.
Faurecia- SAP Trainer / ISD Consultant 2016-2016
• Trained end users on the following modules in relationship to Plant Maintenance / Month end closing procedures and Year End closing procedures.
• PM – In relationship to plant operations
• MM- In Plant and Material Management
• PM- International Plant operations
• FI- Daily Plant operations / Including TRIP (HR travel module)
• CO – IFRS – International Financial Reporting Standards/ GAAP operating requirements
• BI also known as Business Warehouse
• SRM – Supplier Relationship Management
• Standard layouts per their business requirements.
• Created Assessments, Quizzes, Instructor Guides, Leaders Guides, and Job Aides
• Quickly edited training material to meet changing business need
• Documented SAP functional design specifications, for Sales Orders, Purchase Orders, & Finance
Tara McCallum
• Developed SAP training material including but not limited to PowerPoint, Job Aids/ Work Instructions, Leaders Guides and Participant guides
• Worked with Crazy 8 editing software to create avatars to modify existing Business Process Procedures
• Educated end-users creation of cost elements
Ciber - SAP / OCM Lead Consultant
• Assessed and current and potential change management issues for Utility company
• Milestone creation for SAP implementation project – Customer Care
• Drafted and submitted change management guides for approval.
• Created, updated, and maintained database input from multiple sources.
• Implemented Prosci Change Management guidelines for SAP migration
• Met with leadership to lay guidelines for daily, weekly, month by month communication for all
levels of migration staff.
S.A.F. - Service to the Armed Forces - AMERICAN RED CROSS
-Volunteer Coordinator/ Program Manager 2014 -2015
• Developed volunteer training program(s) for American Red Cross- Service to the Armed Forces – Tampa Bay Chapter
• Worked with national and local civic leaders in developing partnerships to enable volunteer utilization
• Maintained and updated records for SAF- Service to the Armed Forces
• Managed, organized and maintained the recruitment of volunteers for various areas within SAF-
Service to the Armed Forces
• Set up and report to staff on volunteer activities and attended volunteer meetings
• Develop volunteers using – coaching and volunteer recognition program
Communications Manager – PMI H.R. Project Management Institute Communities of Practice
SAP Analyst / ID Developer Consultant - CHEP
• Worked on the following SAP models
o PP – Production Planning in relationship to LATEM implementation
o QM- Created ISD workflows for QM based upon international standards o PM- Plant Maintenance in relationship to plant operations
o SRM – Supplier Relationship Management
• Worked with Project Team leads and stakeholders to determine business processes to determine “blue-print” for training curriculum
• Created blended learning guidelines for optional “on-line” or e-learning training material for ILT
• Met with International department leads via Web-ex, to determine best training methods to ensure
participant attention
• Developed and re-defined course outlines as well as training scenarios
• Created Assessments, Quizzes, Instructor Guides, Leaders Guides, and Job Aides
• Quickly edited training material to meet changing business need
• Documented SAP functional design specifications, for Sales Orders, Purchase Orders, & Finance
• Developed SAP training material including but not limited to PowerPoint, Job Aids/ Work
Instructions, Leaders Guides and Participant guides. Worked with uPerform including modifying existing BPPs (Business Process Procedures)
Consultant - Trainer/ Instructional Technology - DOD -GFEBS 2010-2012
• Authored interactive needs analysis worksheet and offered recommendations based upon feedback of consultants
• Co-Created job aids to help contractors access and use Remedy helpdesk ticket process
• Trained end-users on the following SAP modules
oPP&E (Plant, Property, and Equipment) processes with a primary focus on the SAP Funds Management,
o Project Systems Tara McCallum
o Quality Management – in relationship to AUC and retirement of an Asset
oReal Property (RP)/Flexible Real Estate (RE) modules. SAP ver. ECC6.0 Modules primarily focus on Real Property Asset Management including but not limited to SAP
transactions for connected modules such as
o Project Systems (PS).
o Plant Maintenance (PM) & Equipment and Assets (EA) and o FI-AA Finance Asset Accounting.
• Training CONUS instillations providing training to active military, directorates including DPW and civilian contractors.
• Trained end users on how to access and create AD HOC reports using SAP Business Intelligence standard layouts per their business requirements.
• Educated end-users on maintaining FI-AA Hierarchy, creation of cost elements
• SAP End-User Technical Training to US Army, National Reserve and National Guard community. Army-wide deployment General Fund Enterprise Business System (GFEBS) GFEBS is the Army’s web-enabled financial, asset and accounting management system that standardizes, streamlines and shares critical data across the active Army, the Army National Guard and the Army Reserve. After deployment, GFEBS will be one of the world’s largest government
Enterprise Resource Planning (ERP) systems.
eLearning development / Trainer – Bank of America 2009-2010
• Created numerous instructional design aids for Mortgage Home Retention Division
• Revised learning curriculum training for 900+ associates for the MHA- Making Home Affordable
• Worked directly with Subject Matter Experts (SMEs) to define training opportunities for MHA
Making Homes Affordable Underwriting employees for mastery of As400, LAMP, & iPortal
• Acted as a SME (Subject Matter Expert) rover for various bank sites including FL, AZ, DE & TX
• Created step by step instruction material- Power Point presentations for curriculum training
• Created Job Aids for curriculum training
• Created and piloted leadership and mentoring training; by implementing role plays, using
personal experiences and demonstration of ASTD facilitation techniques
• Trained Sales/ Mortgage Loan Officers, Processors, Underwriters, and Closers on various
conversions systems via both ILT (Instructor Led Training) and Virtual Training
• Conducted on floor training for on-site coaches
• Consulted on both Facilitator’s and Participants Guide
• Modeled successful client conversation behaviors in relationship to mortgage retention/
• Facilitated via Live Meeting / Net Meeting virtual format for conversion training
• Facilitated / coached conversion employees to mastery of CROSS, BOSS, ALS ER, iOrginate,
eHoudini, StatusMart, EDGE, eDoc Portal, LAMP for Bank of America proprietary systems
• Conducted conversion training for both legacy Country Wide Mortgage and Bank of America
Instructional Design/ Contract Trainer- SunTrust Bank 2008-2009
• Created numerous Job aids for Retail branch personnel
• Conducted Teller training on bank regulations and auditing procedure
• Partnered with various departments to conduct needs analysis in Retail teller proficiencies for
OJT trainers/ coaches
• Assisted participants with online billing statements training and WBT
• Created Power Point presentations for executive management for normal branch operating
procedure and branch security preventive measures
Contract Trainer/Project Mgr- Regions Bank - ECI 2007-2008
• Facilitated / coached conversion employees to mastery of Fidelity Touch Point Teller and Touch Point Sales and Billing systems
• Project Manager for associates for Southeast states Tara McCallum
• Conducted leadership training; for retail sales and management training
• Provided weekly Excel reports on learning progress and completion status
• Relocated to various states to supervise CBT, WebEx sessions for over 100 associates on
financial billing systems
Contract Trainer- PNC Bank 2006- 2007
• Facilitated / coached sales officers, portfolio managers, administrators, banking office staff on FDIC and regulation policy in accordance with the Federal Reserve via Web-ex, WBT setting.
• Facilitated proper NFSC regulatory guidelines in accordance with the Federal Reserve for retail
branch teller, platform and call center personnel
• Facilitated individual and group instructor lead learning sessions for bank personnel on retail POS
education and credit card billing procedure
Trainer / Manager -Capitol One Bank Maryland 2005-2006
• Trained / Mentored team of sales and service professionals to exceed aggressive sales goals and service targets
• Facilitated coaching sessions on the proper execution of bank procedure
• Provided daily Excel reports on branch activities in relation to Regional goals
Course Developer/Manger - MBNA America Credit Card Services Delaware 2000- 2005
• Created communication courses - “Customer Adaptive Solutions” for call center training that was among the top 5 course enrollments for Fortune 50 Company.
• Piloted call center training class for “Customer Adaptive Solutions” Premier Marketing Products
• Increased cross- and up-selling execution by 185% by creating user guides to help improve
service agent productivity
• Created CRM – Customer Relationship Manager curriculum
• Created curriculum for SAP - Dunning procedures for CRM & FI
• Managed project timeline for financial center credit card batching project
• Maintained project deadlines and course announcements to increase project productivity
subsequently reducing call handling times by double-digit percentages
Medical Records Assistant – Illinois State University Illinois
• Retrieved medical records
• Cataloged student medical records via PyrraMed by Media Highway software system
Receptionist and entry level medical transcription
• Goal Achiever 11 out of 11 Eligible Months
• Received numerous Commendations for Community & Customer Service
• Expert in Windows XP & Microsoft Office (Microsoft Word, Power Point, Excel) Internet Explorer, Lotus Notes, Microsoft Outlook, and Web-Ex, SAP
• Educated in MBNAIS, Fast Data, FDR, Care, Omni, LVIS, RDS, PeopleSoft, & Oracle, Touch Point Sales and Service systems, MSP, BOSS, CROSS, ALS,
• iOrginate, eHoudini, StatusMart, EDGE, eDoc Portal, EPS, LPS, As400, iPortal
• ACAPS systems & Allscripts EMR
University of Phoenix ~ MM-HRM
Member of ASTD Lean Six Sigma – GB
Purdue 2014
Tara McCallum
Tara McCallum