EXPERIENCE
PROGRAM MANAGER, BJC HEALTHCARE
September 2019 - Present
-Serving as portfolio manager for Infrastructure uplift programs at BJC; includes network, telephony, data center, end user device, and data analytic programs.

PROJECT MANAGER, BJC HEALTHCARE
June 2010 - September 2019
-Technical PM for Epic EHR Implementation across 13 hospitals and 200 clinics over a three year period.
-Project Manager to 10 active projects related to Desktop Support and Standards, as well as 2 for Security/Compliance.
-Founder and Chair of Active Directory Committee for BJC Healthcare; responsible for evaluating structure and function of Active Directory and making recommendations for improvement, as well as approving changes requested by other IS and non-IS groups.

COMPUTER SUPPORT TECHNICIAN, SOUTHWESTERN ILLINOIS COLLEGE
August 2009 – August 2011
-Provided end user support to students, faculty, and staff for computer hardware and software, as well as networking issues
-Planned and deployed local campus Intranet help desk ticketing and inventory system; also facilitated training of faculty and staff
-Created documentation for software installations, cable runs, and server setups

PRODUCT PROCESS SUPERVISOR, BEST BUY STORES
September 2002 – May 2010
-Oversaw Inventory, Merchandising, and Loss Prevention departments.
-Made PC related recommendations to General Manager and direct Assistant Manager, as well as assisting with in-store technology.

STUDENT TECHNICIAN, WATERLOO COMMUNITY UNIT SCHOOL DISTRICT #5
May 2002 – October 2002 & June 2003 – September 2003
-Part of a team that upgraded computer hardware and software, setup a Local Area Network, fixed over 300 work orders submitted by faculty, and took a complete inventory of all computers, printers, monitors, software programs and licenses, and other hardware peripherals

EDUCATION
SOUTHERN ILLINOIS UNIVERSITY EDWARDSVILLE – EDWARDSVILLE, IL – MS
-Masters of Science in Computer Management & Information Systems
-Project Management Emphasis

ROBERT MORRIS UNIVERSITY – SPRINGFIELD, IL - BAS
-Bachelors of Applied Science in Computer Network Systems

ITT TECHNICAL INSTITUTE – ARNOLD, MO - AAS
-Associate of Applied Science in Computer Network Systems
-NVTHS Member
-Association of Information Technology Professionals member

COMMUNICATION
Assisted in creating Desktop Technician training course for BJC Healthcare and co-taught course to 62 technicians. Course received excellent feedback from technicians and department leadership.

CERTIFICATIONS
-Project Management Professional (July 2013)
-ITIL Foundations v3 (September 2010)
-CompTIA Security+ (January 2010)
-Microsoft Certified Desktop Support Technician (March 2007)
-CompTIA Network+ (May 2006)
-CompTIA A+ (December 2005)

SKILLS & ABILITIES
-PC Hardware: upgrading/troubleshooting/maintaining/recommending
-Entry level programming: Visual Basic 6.0, HTML v4, PowerShell, vbscript, batch files
-Software:
• Windows 2000/XP/Vista/7/8
• Microsoft Office 2000/XP/2003/2007/2010, Office365, Visio, Project, SharePoint
• Microsoft Active Directory (Server 2003/2008)
• Antivirus: Microsoft Live OneCare/Security Essentials, Symantec Endpoint Protection, Trend OfficeScan
• Faronics DeepFreeze, Acronis TrueImage
• IBM’s Tivoli software, LANDesk
• BMC Remedy
• Newscale ServiceCatalog
• ServiceNow Service Desk
• CA Clarity