TOBE PHELPS, MBA PMP ITILV3
OBJECTIVE
Take my organization to the next level of IT maturity by:
• Consolidating the disparate IT functions under one leadership structure while allowing matrixed leadership from the various departments and schools
• Creating and tracking realistic SLT’s that will allow for the implementation of customer SLA’s
• Driving improvement through the measurement of resource allocations and true project, product and workforce costs
• Improving Incident management to CMMI level 4
• Instituting Problem management and growing it to CMMI level 4
• Unifying the Service Desk into a SPOC for all IT functions
• Improving the Service Desk maturity to CMMI level 4
• Improving the reputation and accessibility of CNM ITS by connecting to the school and its faculty in new and engaging ways.
PROFESSIONAL ACHIEVEMENTS PROCESS
• Implemented ITIL processes for multiple customers (Kraft Foods, Deutsche Bank, General Motors, Daewoo, Conway Freight, Molson Coors, Healthway Systems)
• Instrumental in achieving CMM level 5 within my PMO
EXECUTIVE MANAGEMENT
• Executive Programme Manager responsible for splitting Kraft Foods into two companies (Kraft Foods NA and Mondelez) then implementing a new corporate-wide IT infrastructure.
o 3 year engagement
o 35 direct reports with another 120 matrixed employees
o TCV : ~ $7 million - came in well under budget
• Executive Programme Manager responsible for replacing the ticketing system for Conway Freight. Implementation included the integration of ITIL processes into Conway’s business acumen
o 2 year engagement
o 14 direct reports with another 35 matrixed employees
o TCV : ~$4 million; on budget
• Directed the team responsible for renegotiation of IT services contract with General Motors. Negotiated scope of IT services, service level agreements and price.
o TCV : $2 billion over 5 years
CERTIFICATIONS
• PMP certified
• ITILv3 certified
GLOBAL MANAGMENT
• I have done business physically in the following countries:
o Australia ~ 6 months
o Brazil ~ 3 months
o England ~ 2 months
o Germany ~ 7 months
o India ~ 1 year
o Malaysia ~ 6 months
o Singapore ~ 8 months
o South Africa ~ 1 month
o South Korea ~ 2 years
WORK HISTORY SENIOR IT PROJECT MANAGER, CENTRAL NEW MEXICO COMMUNITY COLLEGE, ALBUQUERQUE, NM
10/2014 - Present
PROGRAMME MANAGER, HEWLETT PACKARD (FORMERLY ELECTRONIC DATA SYSTEMS), DETROIT, MI
7/1996 – 4/2014
SENIOR PRODUCTION SPECIALIST, PHILIPS SEMICONDUCTORS, ALBUQUERQUE, NM
7/1993 – 7/1996
ETCH ENGINEERING TECH, INTEL CORPORATION, RIO RANCHO, NM
9/1989 – 6/1992

EDUCATION ? DOCTOR OF MANAGEMENT IN ORGANIZATIONAL LEADERSHIP, UNIVERSITY OF PHOENIX
• Will become a doctoral candidate 10/29/2018
? MBA, UNIVERSITY OF PHOENIX
? BS BUSINESS MANAGEMENT, UNIVERSITY OF PHOENIX