I've started my career as Support Engineer for server and database applications at Oracle. My main responsibility was to support our clients in situations like database failures and outages. During that I've learned a lot how to work with time pressure but keep the customers need always as first priority. Beside the technical challenge it was always important to deescalate and keep focused on the real problem.
Later on I worked as Java developer, but always with my support knowledge I gained during my work at Oracle. I'm always client focused and I was never a developer only working on the requirement without knowing and understanding the purpose and the surroundings. I always tried to get in touch with the customers to understand their needs and to do the best to support their business. With this knowledge it was easy to get the big picture and a better understanding.
During the last several years I worked as project manager and Scrum Master in software projects in multinational companies.