Program Director
Remote Staff Support Solutions Inc.
Sep 2013 – Present
Melbourne / Manila

Management of all client projects and virtual teams. Each client engagement is considered a project at Staff Support, with appropriate methodology and processes based on PMBOK. Projects for clients include BPO implementations, IT infrastructure, systems deployment, call centres, software development, startups etc. Responsible for establishment of the PMO and ensuring that policies were followed by all project managers. Facilitated Agile transformation within the company. Performed the Scrum Master role during Agile transition. Provided consulting and stakeholder management with an appropriate level of negotiating and influencing skills. Involved in contract negotiations with partners and suppliers. Provided leadership and mentoring with careful consideration of the various cultural, legal and business nuances associated with employing staff from diverse cultural and geographical backgrounds.

Program Manager
Virtual Solutions Philippines
Nov 2010 – Sep 2013
Bonifacio Global City, Philippines

- responsible for all projects at Virtual Solutions Philippines
- align business strategy with project delivery
- communicate and manage stakeholder engagement
- Overhaul PMO to include best practices and PMIS
- Revise in-house processes, templates, introduce mandatory procedures such as lessons learned
- assist with the various cultural differences between the Philippines and foreign nationals
- create training programs particularly with Australian/USA/Filipino cultural awareness, norms, taboos, differences, language etc.
- manage and mentor staff in the PMO
- Introduce Prince2 methodology for clients that requested this over PMBOK, and incorporate this into the PMO
- work with senior management to create standards in project management reporting
- implement first internal Change Control Board to replace previous hierarchical change control and authorization system
- manage several projects ranging from construction, building fit-outs, BPO infrastructure, office staff and equipment relocations etc.
- contract and procurement oversight
- work with HR to hire and mentor key staff members
- assist sales team with the implementation offshore staffing solutions for international clients
- proactively and constantly evaluate and control risk factors not only during projects, but with respect to the company's overall service delivery to internal and external customers
- conflict management and resolution

Senior Project Manager
Virtual Solutions Philippines
Feb 2007 – Nov 2010
Bonifacio Global City, Philippines

Responsible for several concurrent projects at Virtual Solutions Philippines.

- various infrastructure projects for foreign businesses entering or expanding within the Philippines
- project director on several projects where there was more than one project manager
- involved in procurement/partnership contracts and agreements
- assist with pre sales, post sales, and project personnel
- heavy focus on the PMBOK project management processes from PMI
- work with various stakeholders within the client's company to assist with a smooth transition
- assist with the various cultural differences between the Philippines and foreign nationals
- scope, plan, execute and manage several projects
- co-ordination of client services both in-house and through third party service providers
- assist other PM's follow internal PMO system and best practices
- vendor management from building administration to white labeled data centre operators

Founding Director
Jun 2003 – Apr 2006
Makati, Philippines

CondoMillion is a real estate company specializing in the sale and lease of residential condominiums in Metro Manila, Makati City, Philippines. Created business plans, performed feasibility study and market analysis, produced products and services, hired staff, coordinated office layout and infrastructure rollout, developed marketing campaigns, managed staff.

Business Development Manager
Fujitsu Australia Limited
Oct 2002 – May 2003
Melbourne, Australia

- win new business for Fujitsu Australia
- met all sales and new customer targets
- brought in 23 new corporate clients

Senior Project Manager
Jun 2000 – Oct 2002
Melbourne, Australia

- project manager for various IT projects won by the BCA IT sales team
- also personally won several projects from Coles Myer having worked there before
- create, manage and execute projects based on the PRINCE2 project management methodology

Y2K Project Manager - LAN/WAN (contract)
Feb 1999 – Jun 2000
Chadstone, Victoria, Australia

- project manager for all LAN/WAN based hardware devices, and user software at Coles Group
- new computer hardware/software rollout for 5,000+ users.
- manage a team of 15 systems engineers, software developers, and contractors
- report to the Y2K Project Manager for entire Coles Group
- Prince2 methodology.
- create, maintain and report project schedule
- co-ordinate with suppliers, contractors, and business unit heads
Edit position Senior Systems Engineer (contract)

Senior Systems Engineer (contract)
Oct 1998 – Feb 1999
Melbourne, Australia

- assist Project Manager for Target and KMart to setup and install user location in Melbourne.
- install and configure hardware, software, networking infrastructure for LAN/WAN for Target/KMart.
- represent Target/Kmart at meetings with senior Coles Group stakeholders.
Edit position Network Systems Engineer (contract)

Network Systems Engineer (contract)
Mar 1998 – Oct 1998
East Melbourne, Australia

- setup user security policies and user accounts
- install and configure Microsoft Exchange Server and local mail apps
- supervise and maintain NOC, server racks, servers, RAID and CISCO hardware

Network Administrator (contract)
Sep 1997 – Mar 1998
Dandenong, Victoria, Australia

- assist IT Manager with computer and LAN/WAN issues
- setup, configure, install, troubleshoot and train users in various software applications
- install and monitor security measures for data protection and backup regimes

Sales Executive
Computers Dandenong
Mar 1987 – Sep 1997
Dandenong, Victoria, Australia

- computer and peripherals sales
- software setup and configuration
- building IBM compatible computers
- assisting customers with computer issues