Highly organized, analytical Project Manager and Certified Scrum Master professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for being an accomplished servant-leader capable of delivering projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

PROFESSIONAL EXPERIENCE

October 2018 – Present GA State Financing & Investment Comm.
Assistant Project Manager
- Serves as a liaison between GSFIC and State Agencies to assist in making sure that State funded projects are managed to program needs and requirements set forth by stakeholders
- Took on high priority projects that require the ability to maintain high attention to detail, handle multiple conflicting project constraints, and be able to handle challenging stakeholders by tailoring solutions to the project needs
- Quickly became familiar with GSFIC policies and procedures, e-Builder and built working relationships with Procurement, Legal, the Design Review Group and other members of the GSFIC agency
- Created and currently facilitate a Project Management Professional study group and a PMP library to aid project managers in becoming PMP Certified.
- Attend conferences, workshops, trainings and informational sessions to stay abreast within the industry as well develop my professional skills and knowledge as a Project Manager
- Assist Project Executives and Project Managers within the department by closing out projects and creating lessons learned presentation materials
- Efficiently and effectively manage a project workload consisting of 5 projects across 4 different using agencies, which range from $6500,000 to $7,000,000 in total project budget, from planning to construction.
- Functioning as a resource for the Using Agency as well as the project managers who manage SWCC Projects

December 2017 – August 2018 Pella Window and Door of GA, Inc.
Project Manager
- Manage the full life cycle from start to finish of the Retail replacement projects
- Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology
- Develop and implement contract fulfillment, procurement, scheduling, logistics, installation process procedures
- Work closely with sales teams, order fulfillment teams and 3rd party providers to reduce bottlenecking of contract submittals and procurement purchases due to high level issues
- Reduced delinquent projects by finding the root cause of the delay and getting them handled during my first two months with the company
- On-board project coordinators and provide them with the tools necessary to process contracts from start to finish, look for discrepancies within the order that conflicts with the installation agreements, detailed proposals and delivery of materials
- Work with Accounting to make sure that subcontractor invoicing is correct per project payout and submitted on time for weekly paychecks
- Resolved delinquent recovery work that had been sitting for 8+ months and put processes in place to ensure that recovery lead times are less than 30 days

May 2017 – December 2017 Sky Retail Services
Project Manager & Field Quality Control
- Participated in pre-planning of significant jobs and assisted project managers in determining schedule and crew size for each job
- Performed estimating/budgeting and helped the PM with cost analysis, set-up and modifications
- Handled analysis of historical cost data for future estimates
- Coordinated survey schedules with field leads and PMT's and deliveries with manufacturers
- Helped in the preparation and distribution of bid packages and maintained tracking log
- Educated 15 people on Agile Scrum fundamentals for retail construction project management reduced the number or return trips that our installers had to make by 50%
- Created training documents as well as trained the staff on how to use Pivot Tables, Pivot charts and Vlookups

April 2016 – February 2017 Alpha Technologies
Project Fulfillment Specialist
- Verified correct sales price and terms on purchase/sales orders and create new vendor and asset numbers in SAP as required
- Developed relationships with respective accounts and provided timely order status information to the account and to the outside sales force
- Managed OCR vendor relationships and implemented performance standards for claim data entry quality
- Interfaced with Applications Engineering to match quotes with purchase orders and enter new part numbers into SAP for products being ordered that are not established in the system

April 2015 – April 2016 KaVo Kerr Group
Vendor Order Management Specialist
- Improved rental repair turnaround processing service level goals by converting manual data entry into EDI claim data entry operation
- Received, researched, and answered customer complaints and inquiries about, but not limited to, placement of equipment orders, changes to orders, shipment problems, pricing of parts and equipment, and products and services offered
- Initiated product quality complaints according to complaint handling guidelines and standard operating procedure, forwarding to the quality department for further documentation and processing
- Participated on projects as assigned, raising issues/solutions to provide continuous improvement and streamlined processes
- Used Salesforce and SAP to document and track product information, inventory and pricing
- Identified business improvement and/or revenue generation opportunities

July 2009 – March 2015 Seagate Technology
Service Supply Chain Order Manager
- Handled entering orders, reconciliation of customer accounts, analyzing credit/debit activities, resolving discrepancy issues and provide support to the Americas SSC Account Management team
- Managed the control of high returns to enable the engineering team to analyze and propose plans to help reduce unnecessary returns
- Processed EDI (Electronic Data Interchange) orders from customers or managing/optimizing customer inventory through VMI (Vendor Managed Inventory)
- Handled multiple end to end supply chain interfaces to satisfy customer demand and ship the business in the most cost-effective manner

EDUCATION

Keller Graduate School of Management of DeVry University (2015 – 2017)
Degree: Master of Project Management

Langston University (2014 – 2015)
Degree: Master of Entrepreneurship/Entrepreneurial Sales

Virginia State University (2004 – 2007)
Degree: Bachelor of Science in Agriculture Business and Economics

CERTIFICATIONS
Scrum Alliance – Certified Scrum Master (March 2018)
PMI – Project Management Professional (February 2020)