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Customer Service Culture

Project by Joshua Yoak - -

A portfolio of 39 projects with the strategic objective of improving our customer service culture.


In the Moment Care Expansion

Project by Joshua Yoak - -

To enhance compensation apps for customer service representatives and flight attendants


CSR Resolution

Project by Joshua Yoak - -

To develop mobile app for customer service reps to issue compensation


TLV Decommission

Project by Joshua Yoak - -

To decommission contact center in Israel.


HNLRR Decomission

Project by Joshua Yoak - -

To decommission and close down HNL call center.

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