At Digital PM 2013, author and information architect Dan Brown facilitated a session on how designers and project teams can deal with conflicts and communicate together better. It starts with building a shared understanding through “patterns” and interactions that reflect many of the values of Agile. [27:30]
No matter how carefully one might order up a project, the politics still show up, too. The notion that any project might succeed by merely employing rational methods should seem irrational to all of us by now. We must work the system so the system can work.
Listening represents the most overlooked yet critical communication skill that a project manager will use on a day-to-day basis. Project managers who listen effectively are more likely to build positive relationships and earn trust. The key is to develop and practice a higher level of listening. Here are some guidelines.
Too many projects resemble a trance-like state, contingent on ignoring a host of 'iffy ifs.' We can’t take these Projects In Name Only (PINOs) at face value. We must peer inside to see their context in order to understand what they might actually be, and what they might be capable of becoming.
There are inherent communication constraints when working virtually. Often ignored, however, are the potential equalizing benefits of virtual environments. One alternative practice that can help is to have all team members, even if they are collocated, call in to meetings. Here’s why.
Do you speak the language of your team members? Poor communication is a leading cause of project failure, according to countless industry surveys and studies. So how can project managers ensure that the messages they are sending are actually being received as they were intended?
The obvious benefits of working virtually are sometimes offset by the many, and often less obvious, costs and challenges. Let’s explore some of the factors that may swing the pendulum of flexible work programs and the choices we make about working virtually.
A transparent, collaborative estimation process that engages stakeholders can minimize project overruns caused by unrealistic schedule and budget expectations. It depends on metrics collection, analysis, risk comparison, and a structure for sharing the right information with the right people at the right time.
If practicing Agile transforms how we work, non-violent communication is a framework to transform how we interact with each other in the workplace. Juan Banda, scrum master, coach and retired martial artist, shares his thoughts on non-violent communication, and how its principles have influenced his work with scrum teams. [22:18]