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Decision Making

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A set of techniques to facilitate group decision making, prioritization, and/or evaluation of alternatives. Geographically based decision making techniques help structure ideas and focus attention on evaluating each criteria carefully to enable more effective decisions. Criteria can be qualitative, or quantitative depending on the nature of the decision to be made or problem to be solved.

Decision Tree Analysis

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A technique that graphically depicts alternate decision paths and assigns probabilities to each path.

Decomposition Diagramming

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A technique used to depict function decomposition. The purpose of function decomposition is to ease the comprehension and management of function information found in a business area analysis project. The technique of function decomposition represents the activities of a business area as a hierarchy of functions and processes. The hierarchy is independent of organizational structure, existing or planned, and of current procedures. It acts as a basis for verifying the understanding of what the enterprise is about and for planning more detailed analysis.

Dependency Analysis

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A technique used to analyze the dependencies between activities. Dependency analysis enables us to describe interdependence between activities, based on information, materials or other resources in specific states, and to describe the influence of time events on the execution of activities. A dependency exists whenever the outcome of an activity or the occurrence of an event influences the execution of another activity. An examination of the dependencies helps structure the process model.

Displayed Thinking

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A fast-paced, two-step technique, used to generate or collect ideas from group participants and, subsequently, to organize them. Participants write down their ideas, which are then collected and categorized. The results can then be structured in a meaningful way for the group. Displayed thinking involves everyone; it is fast and thorough.

Entity Relationship Modeling

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Entity relationship modeling enables us to describe business information (data) and its inherent structure. The entity relationship model is represented as a diagram, known as the entity relationship diagram (ERD). This diagram is used to show our understanding of data and is one of the components of the information architecture. This model is also used in later stages of business system design and development.

Event Analysis

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A technique used to identify customer-enterprise interactions and responses. The completion of this analysis, when used in conjunction with Customer Value Stream Interaction Analysis and Customer Satisfier Analysis, will result in the complete scoping of an enterprise's value streams and a draft value stream activity profile.

Facilitation

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A set of techniques used by a workshop leader, or facilitator, to improve the operation of a workshop or project team meeting. The benefits of applying facilitation techniques include:

Focus Groups

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This technique is used to collect information from a group of people in a structured manner. Traditionally applied to market research, Focus Groups can be used as an alternative to individual structured interviews or customer questionnaires or surveys. Multiple viewpoints can be shared and discussed with the assistance of a session moderator or facilitator.

Force Choice Paired Comparison

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A technique to assist in the decision making process. A variation of the decision matrix, choices of recommendations, alternatives, or solutions for reengineering or redesign are arranged as both rows and columns. Participants choose a preference for each possible pair of choices, and the results are tabulated to provide a prioritized result.

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