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Baking the CRM Cake: Homemade or from a Mix?

white paper
by META Group

Once again, the META Group spots trends that apply to your application delivery strategies. Read this in-depth, thorough study about whether to build or buy customer relationship management (CRM) applications.

Business Information Requirements

deliverable

What data should you keep in a Data Warehouse and why? This form helps you identify the needed data and its associated characteristics in relation to your business requirements.

Analyzing the Tools of Software Engineering

by Capers Jones

Are you a leader or a laggard? According to Software Productivity Research, software tools can make the difference between projects that stand out ahead of the crowd and those that are limping behind.

The Internet Bubble

Author: Anthony B. Perkins, Michael C. Perkins | ISBN: 0066640008

Inside the Overvalued World of High-Tech Stocks--and What you Need to Know to Avoid the Coming Shakeout

The Internet Bubble is the story of the turbulent world of high-tech stocks, a place where fortunes are made and lost in a day. This book uncovers the inner workings of an industry that increasingly thrives on greed and hype. It shows who is really getting rich, and how they use small investors to finance their empires.

The Helix Factor: The Key to Streamlining Your Business Processes

Author: Michael Wood | ISBN: 0965980936

After over twelve years of field research and development, HELIX's time is now. It has been used to help many companies. By applying the HELIX Factor companies can: build measurable objectives, replace arbitrary cost cutting measures, generate employee commitment to improvement and teamwork, enhance learning opportunities, and integrate Ideas from top management to line employees. Learn how to build better, faster, more profitable business processes .

A revolutionary workplace-tested method for improving how all businesses and organizations operate. Through 17 basic principals, a company can successfully plan, conduct and enhance its business processes and deliver massive value to its customers, owners and employees.

Data Warehouse QA Form

deliverable

A handy spreadsheet for recording Data Warehouse QA issues, from data transformation to report generation problems.

Canned Query Test Template

deliverable

Here's a template, with attached examples, for testing your Data Warehouse canned queries (analytical reports).

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