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19498 items found

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At Your Service

by Vyom Bhuta

Welcome to Package Selection and Implementation. I'll be your guide and expert. How can I help you?

Raving Fans

by Tom Keenze

I'm not talking about face-painting yahoos. This is about taking the idea of a satisfies customer to the next level. A recent seminar gave me some great insight

Responsibility Matrix

PREMIUM deliverable
by Joe Wynne

Before you commit yourself and your project to detailed resourcing or scheduling, use this responsibility matrix to identify which departmental roles or individuals will be assigned to complete certain categories of activities. (This is a high-level version of a RACI Matrix)

Software Vendor Selection Criteria

by Vyom Bhuta

How do you weed out the vendors among hundreds of products, philosophies and promises? How can you make the right choice? This template provides you with six criteria to evaluate package software vendor solutions.

New People - New Set of Rules

by Joe Wynne

When organizational change strikes, it can make you feel like you're stuck in the outback fighting for survival. Take it from the tribe members, pull together, align yourself, but still watch your back. It works for them.

Optimizing the Information Supply Chain at the Back End

by Vijay Sankaran

Managing data to reap the benefits of high-performance business intelligence means having to store more data than most systems can handle. That's where SANs come in, and it's why you need to know about this next trend in storage as part of your BI process.

Sales Force Automation--Another Look

by Tom Keenze

One way to push CRM forward is with sales force automation. It's a big risk--mainly because the statistics are so grim. Here's how to put yourself on the winning side of the SFA challenge.

The Whole Truth and Nothing but the Truth

by Miriam Ziemelis

Did I stutter? What don't people understand about that statement? My jaw drops when I get the background check back and then hear the lame excuses that follow. Okay, so maybe it is just me. Are you sitting there thinking to yourself, "Miriam, how can you be so naive? Lots of people lie on their applications." I can't help it; I find it just a little bit unbelievable that in this day and age people falsify information on their application, knowing that I am going to conduct a background check. Scary? You can say that again! Do I run in the other direction from these people? Double time!


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"Laughter is the shortest distance between two people."

- Victor Borge