The Maintenance Process provides guidelines for the long-term enhancement aspect of system maintenance: how to assess and design system upgrades resulting from business changes; how to build and test the upgraded system to assure that it satisfies the new business needs; and how to transition the upgraded system seamlessly into the current production environment.
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The Emergency Fix Process provides guidelines for the short-term aspect of system maintenance: how to identify, solve and prevent emergency malfunctions, and how to assess the scope and long-term impact of emergency solutions, positioning them to ensure future problem avoidance. The major activities of this process include tracking a reported problem to its source; designing, implementing and testing an immediate (and preferably permanent) solution; analyzing the extended impact of the fix on the system, on other related systems and on ongoing systems development; and taking measures to prevent the same or similar problems from occurring in the future.
When that project makes you want to jump out of the nearest window, maybe you should consider it (although we recommend using a parachute.) Skydiving is a lot like navigating a successful project. The best way to handle both is with your eyes and your mind open. You may be surprised by what you learn and how it can help on future projects.
Truly integrated, web-based, real-time personalization--now that would be a real treasure. Is Black Pearl the priceless gem that BI has been looking for, or just another faux solution?
It's time to check the ship for leaks, sailor, because the rats are hopping overboard. Technical people with good leadership potential are leaving for higher positions in other ships. Mid- to high-level leaders who have reached a career plateau are seeking opportunities in other ports. Many other employees are taking the leap because their managers are so unprepared. There is a common cause to these problems in most cases: Lack of an effective mentoring program.
So the boss has given you the okay to telecommute. Sure, you have the laptop and a phone line, but what else do you need? Well, for starters the correct mind set is vital to your success. Let's review not only what tools you should have available to you in your home office, but also what your mind set should be in order to be successful.
From small organizations to large, in virtually every service sector -- from IT to engineering, advertising and healthcare -- the benefits of a PSA solution include increased efficiency and higher profit margins.
You won't find many organizations without structured functions for Information Systems, Human Resources, Marketing and Sales, Procurement, etc. Yet, for many companies, there is one vastly important function that has been declared exempt from this rule. That is project management.
E-learning is a fancy buzzword for educational courses delivered over the Internet. Through a combination of interactive text, graphics and video, e-learning courses provide employees with essential IT and other job-related skills for a fraction of the cost of traditional courses.
Risk management is an essential part of project portfolio management. Read why here.