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Data Mining Techniques For Marketing, Sales and Customer Support

Author: Michael J.A. Berry and Gordon Linoff | ISBN: 0471179809

Learn how to quickly and easily access the wealth of information in your information systems. With data mining, companies can analyze customers' past behaviors in order to make strategic decisions for the future. This book is a practical guide to mining business data to help marketers and business managers focus their marketing and sales strategies. It explains how each mining technique works and what kinds of business problems each one can solve.

Deliverable Sign-Off

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Your work was a success. The most satisfying thing about your project is getting the formal ok on the deliverable!

Requirements Traceability

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How do expectations and desires become a project? Use these worksheets to transform objectives into concrete requirements and steps that can be accounted for throughout the project.

Standard Bug Report

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Here's a template you can use to standardize bug or error message reports.

Project Budget Spreadsheet

PREMIUM deliverable

This template will give you a solid structure for your project budget. It is organized by project phase and includes subtabs for major categories of project spend.

Work Product Inspection Guidelines

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Do you turn deliverables over to clients without having them reviewed internally first? Use this example to run a work product inspection meeting and deliver your best work, guaranteed.

Project Post-Mortem

PREMIUM deliverable

This template is an excellent way to wrap up your project. It includes: post-mortem roles and responsibilities, a sample agenda, report outline, and a written questionnaire outline.

Technical Architecture Components

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Itemize the software and middleware tools, hardware components and communication components that comprise your technical architecture, with justification for choosing each.

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