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First Things First

by Tom Keenze

The sheer quantity and advancement of hardware and software solutions may tempt you to approach CRM from a technological point of view. Remember: Customer relationship is about people and planning. Get your organization in order first.

Sink or Swim With Team Development

by Joe Wynne

Projects can be just as wild and unpredictable as a raging river. It's going to take teamwork to get through it one piece.

The Good, the Bad and the Idiotic

by Miriam Ziemelis

Okay, so you're at the point of no returnthey have asked for references. This is great news! Now be prepared to provide a list of PROFESSIONAL references and for heaven's sake don't list Mary Jo, your old college buddy and best shopping companion. Just because she knows everything about you (which I'm not sure is a good thing in any circumstance), does not make her your best choice for your professional reference list.

Test Case Checklist


Developing the necessary contingent of test cases to completely and accurately test the system you are building involves detailed thinking and can be a hit-or-miss activity if you improvise. Check off the items here to determine if your test cases will reveal all the hidden problems and ensure that all scenarios are addressed.

Vendor Outsourcing Evaluation Checklist


Outsourcing your software development project is risky, but it can be a cost-effective business move if you select your outsourcing partners very carefully. Use this checklist of criteria to evaluate a candidate vendor's reputation, stability, capability, cost and overall ability to deliver.

Debugging Checklist


What bugs you about debugging? All those details, right? Use this checklist as a reminder to do certain things at a certain time.

Midas and the Business Value of CRM


How do you determine the business value of CRM and perform a benefit scan as part of a value-based management approach? Learn by doing, of course! Use this case study example of Midas, Inc., a fictional enterprise that manufactures and markets investment goods, and play along at home as you work your way through the case study.

Configuration Management Checklist


How does your system development project account for software version changes? Backup and recovery of data and files? Requirements changes? Check your score on software configuration management so that you can avoid pitfalls down the road.


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