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Workflow Mapping: Knowing Your Customers Better Than They Know Themselves

Jan 19, 2016 1:00 PM EST (UTC-5)
PREMIUM webinar

It’s hard not to eye-roll when the business gurus tell us “Know our customer! Develop from the customer’s point of view!” Not that it’s wrong; it’s just that we all agree. That’s what we’re trying to do. Tell us how we can do it better. Enter workflow mapping. This is an under-utilized technique for identifying customer / user difficulties, especially in the context of on-the-job activities done by experts. The result of workflow mapping is a set of charts in which you can look at strategic goals and zoom in to an astounding level of detail – the tools and techniques used to execute each task. In each step, pain points are identified. That document can drive creative, customer-centered product development.

Workforce Activation Phase Schedule

PREMIUM project plan
by Joe Wynne

This schedule is for Workforce Activation, consistent with the JPACE process and a helpful tool for orientation and meeting preparation.

Workforce Analytics - Applied to Project Management in Govt

by Dr. Gregory Richards
June 16, 2014 | 59:03 | Views: 272 | PDUs: 1.00 | Rating: 3.98 / 5

Our speaker (Dr. Gregory Richards) will present to you his latest research on Workforce Analytics applied to Project Management in Government.Managing the HR element in projects adds the complexity of continual “on-boarding” and “off-boarding” of project staff. On the other hand, performance information is often more readily available than in non-project environments as a result of the discipline imposed by milestone management. The session will examine application of “Big Data” techniques to the project HR environment. Recruitment: leverage historical data to create profiles of well-performing project resources. Managing performance: objectively identify the most efficient producers & identify ways of moving the entire team to the “efficient frontier.” Prediction: forecast likely attrition based on “nearest-neighbour” techniques.

Workforce Planner

PREMIUM deliverable

This document will help you assess and address the workforce needs of your business unit or organization now and for years into the future.

Workgroup Orientation Presentation

PREMIUM deliverable
by Joe Wynne

This template assists the project manager with managing workgroup performance by providing workgroups with guidance as to how they can self-manage their own performance. The orientation will describe the components of managing workgroup performance and apply them to the workgroup's specific situation.

Workgroup Workflow Planner

PREMIUM deliverable
by Joe Wynne

This form is designed to assist a project manager with ensuring that every workgroup is prepared to function at peak performance prior to the start of work. The planner uses a quick but detailed analysis of the components of workgroup performance success. The items evaluated are typically controlled within a project.

Workloads (Actual vs. Forecast)

PREMIUM deliverable

This quick summary-level template helps you keep track of project status by department. It’s very useful as a leave behind for meetings with executive sponsors.

Workplace Violence Prevention Self-Audit and Checklist

PREMIUM checklist
by Joe Wynne

You've read the paper and seen enough television reports to make you wonder if workplace violence could happen to you. This template is designed to help you identify whether your immediate area is following best practices to minimize risk from workplace violence. Answers of No or Don't Know point to potential areas of concern.

Workshop - Mind Maps and Effective Project Managers

by Michael Stratton
March 24, 2015 | 31:44 | Views: 2,239 | PDUs: 0.50 | Rating: 3.36 / 5

As a follow-up to his recent presentation "The Effective Project Manager," presenter Michael Stratton will discuss the functionality of mind maps - how to create them from scratch as well as show how to use an existing template. He will also discuss his mind mapping tool of choice and other available options.

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