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Data Resource Quality: Turning Bad Habits into Good Practices

Author: Michael H. Brackett | ISBN: 0201713063

Poor data quality impacts every facet of today's private enterprises and public organizations. The deplorable condition of this critical resource in organizations around the world lowers productivity, impedes the creation of decision support systems (such as data warehousing), and hinders the development of e-commerce and other strategic initiatives. The future success of organizations will greatly depend on how well they design and maintain their data resources.
Read on for the SDTimes "Book Watch" review.

CRM Assessment with Call Center Plan

PREMIUM project plan

Are your customers getting the service they want from your Call Center? Do you need to implement a Customer Relationship Management (CRM) package to improve Call Center service? Use this Microsoft Project plan to assess the fit of a CRM package into your business.

Financial Management System Project Plan

project plan

This robust (450 tasks!) Microsoft Project plan guides you through an entire Distributed Application Development project for a financial system, from planning to rollout.

Business Continuity and Contingency Plan

PREMIUM project plan
by Sandra Reed

No company wants to halt its operations under extenuating circumstances for any length of time. Use this risk management document template to create a specific plan of backup and recovery procedures so that work can flow uninterrupted when change strikes.

CRM Implementation Plan

PREMIUM project plan

This Microsoft Project plan will walk you through a full CRM implementation, from selecting the package to setting it up to post-implementation follow-up.

Contingency Risk Management Plan

project plan

Does your business have a contingency plan to handle the impact on critical business processes of an emergency system failure? Mitigate the risk using this Microsoft Project plan as an example of how to prepare for the worst.

Information Strategy Planning

process

Do you need to develop a plan for implementing business systems to support business needs? Are you in the market to establish an information strategy based on the evaluation of your business strategy? If you need to establish a technical strategy for the best use of new information technology, this is the right place to look. Check out this process!

Batter Up!: Homerun-Hitting Cover Letters

by Miriam Ziemelis

In baseball you get three strikes before you are out, three individual chances to get on base. Your job search, on the other hand, doesn't afford you that luxury. Your cover letter is your first document of introduction and has got to be fast hitting and on target. If it doesn't measure up, not only are you not going to get to first base, but your dream employer is on to the next batter before you get a chance at the second pitch. There will be no arguing with the ump; your team is not going to come rushing out of the dugout to defend you. You are back on the bench before you even got started. Let's avoid this catastrophe by reviewing an outline for a winning cover letter!

Change for the Better

by Tom Keenze

When the U.S. military wants to turn civilians into soldiers, it breaks them down and rebuilds them. The same goes for your organization. Major change requires equal parts preparation, execution and follow-up.

Turn on Your Force Field To Reduce Project Risk

by Joe Wynne

On any project, there are forces of good that drive the project forward and forces of evil that try to restrain it. Check your "force field" to make sure that your change strategy can triumph over evil.

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