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Technical Architecture Components

deliverable

Itemize the software and middleware tools, hardware components and communication components that comprise your technical architecture, with justification for choosing each.

Project Completion Report

deliverable

The project is over, and you learned a lot--perhaps the hard way. Catalog the experience with this review and improve the chances that future projects will go well.

Managing Customer Expectations

white paper
by Naomi Karten

Your customers' level of satisfaction can be affected by changes in either their expectations or your performance. That means you have to pay attention to both. Learn how here.

Obtaining Useful Customer Feedback

white paper

Getting your customers' feedback can help you understand best what they want, need and liked or disliked. Gathering feedback is often seen as a means to an end, rather than a proactive continuous way to better your overall strategy.

Sample Intranet Project Plan

PREMIUM project plan

What does a finished plan for building an intranet look like? Here's a sample Work Breakdown Structure in MS Project Plan format.

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