Project Management
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1914 items found

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Customer Involvement

PREMIUM presentation

You're not just managing a project, but working with a customer. This presentation walks you through customer involvement in the project management setting.

Customer Needs Analysis

Wiki

The purpose of this analysis technique is to identify the specific customers whose satisfaction is critical to the success of the enterprise and to determine their needs. This technique focuses on eliminating misunderstanding, misinterpretation of customers and needs, understanding the customer viewpoint of the value stream, forming a foundation for reengineering, and identifying customer problems.

Customer Participation: A Chicken or Pig Decision

by Doug DeCarlo, Principal, The Doug DeCarlo Group

You can hardly have a conversation about agile project management without introducing the term “collaboration.” The word permeates all flavors of agile project management...yet in practice, the “C” word has become watered down to mean just about any level of customer participation.

Customer Questionnaire

deliverable

Feedback from your customers is valuable if you want to know how you are meeting their needs. This easy-to-use and understand questionnaire will give you an excellent idea of how to improve what needs improving and to continue doing what's right in the eyes of the customer.

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

by Benjamin Govindsamy 
July 13, 2016 | 63:45 | Views: 5,187 | PDUs: 1.00 | Rating: 4.05 / 5

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Customer Satisfaction - Gaining Valuable Insights for Stakeholder Management

Jul 13, 2016 12:00 PM EDT (UTC-4)
PREMIUM webinar

We have all been placed in the position of being a customer and having experienced varying degrees of satisfaction. We may have even envisioned what ideal service should resemble, yet grappled with how service experiences often fall short of our expectations. This presentation will explore customer satisfaction in the world of project management.

Customer Satisfier Analysis

Wiki

A technique used to identify and examine the actions and/or outcomes that will produce satisfaction for the customer of a value stream. When used in conjunction with Customer Value Stream Interaction Analysis and Event Analysis, a complete value stream profile is developed to guide reengineering initiatives.

Customer Service is Customary Service

by Mike Donoghue

Although there are success stories of corporations employing superior phone, email and chat-response services to more quickly react to customer technical problems, there are situations where these solutions are impractical or do not sufficiently reach the intended audience.

Customer Service Model Business Reengineering Project Plan

project plan

Putting together a whole new customer service model (CSM) is a challenge, particularly if you do it in less than a month. This sample report in Word is an in-depth analysis of a business problem re: customer service/helpdesk and a detailed set of recommendations and plan for how to reengineer the business to improve customer service operations.

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