Few organizations understand the game-changing potential BPI offers when deployed properly within an organization. The dynamics and impact of aligning the way organizations deliver value to stakeholders from need through delivery has been lost in the rhetoric. BPI is often seen as nothing more than a way to document workflows with the hopes of identifying small, incremental improvements in efficiency. Is all hope lost?
There’s been a lot of talk about how the pandemic has been a catalyst for the acceleration of digital transformation. But is that really the case? No, and it's time we stop confusing digitization with digital transformation. What has to change now is the way technology is leveraged.
Like project management, quality management has existed for centuries and continues to be refined. This author's sense, however, is that neither have—at their roots—dramatically changed.