Having well-honed customer relationship management skills is a key differentiator in project management. Embracing and truly delighting your customer goes well beyond the basics of traditional customer satisfaction. Take a closer look at some ways to move beyond the mundane to delivering a truly great customer experience!
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Positive energy, an important predictor of organizational success, is often overlooked or poorly represented. Evidence has shown that positive-charged project leaders create high performance within the organization. Enact these suggestions to promote positive energy in your projects.
How to Build Sound and Trustworthy Risk Models: Winning the Reluctance to Risk Management in Megaprojectsby
The effort and cost involved in risk model implementation, as well as a tendency toward optimism, can make it difficult to build consensus for a structured risk management process. The author offers tips for building trust in the process starting with simplifying the risk model to gain management involvement.
Every project manager is familiar with the project management triangle, comprised of scope, time and cost. Quality, resources and risk are additional factors that must be accounted for to achieve project success. The focus here is to understand how these constraints are still relevant in the age of agile.
Successful management in organizations is the result of a willingness by senior managers to distribute authority to those who are responsible for “getting the job done.” Learn how results can be improved when authority, responsibility and accountability work together on a project.
Implementation of an Integrated Information Management System on an SAP Platform in a Utility Company Working Under a Public-Private-Partnership Modelby
This case study summarizes a two-year journey, highlighting the challenges, opportunities, failures, successes and achievements during the implementation of an integrated information management system.
At the bottom line of ethics, there is honesty, which should be part of every transaction, interaction, decision or action that an organization and its employees take. Six steps are proposed to help improve relationships between organizations and their employees, orienting the application of ethics through steps of honesty.
Make 2018 the year you commit to developing your group creativity techniques and group decision-making techniques! This session will introduce you to thinking tools to help you better engage stakeholders to think more creatively about the requirements of their products-and to help them come to consensus on ranking and prioritizing those requirements.
Intending to transform the established life insurance business of a leading insurer is a multi-dimensional challenge. It is also a story of the level of adaptability, perseverance and collaboration. In this case study of a leading Swiss insurance Company, the author shares the insights gained from the four-year journey as the company prepares for implementation.
Dans le cadre du développement et de la coopération internationale, de nombreux projets sont réalisés chaque année. Mais combien de ces projets utilisent l'expertise qu'offre la gestion de projets telle que décrite dans le PMBOK?