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54 items found

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Meeting Expectations

white paper
by Jonathan W. Powell, PMP

[This Article Provided Courtesy of PMI]

In addition to clarifying requirements, the facilitated workshop helps achieve customer buy-in and focus on project schedule, constraints and risks.

Meta-Analytical Levers Analysis

Wiki

Applying this set of techniques involves the process of scanning the enterprise to relate the social systems present within it and to identify the possible disconnects between the systems and the desired behaviors which they were designed to reinforce. The social systems are the structure to motivate, pay, and drive people to perform a process. This analysis provides a big picture of the social systems within the organization. General categories of analysis include:

Metrics

Wiki

Metrics are quantitative descriptions of a property, product or process. Metrics may also be referred to as Performance Metrics.

Microsoft CSS Case Study for OPM3

white paper
by opmexperts.com

This OPM3 case study uses material from the forthcoming book Using OPM3. At Microsoft, the Customer Service and Support division has made this link between strategy management and customer-facing teams by transforming its portfolio management capability. This case study will describe several phases of this transformation, including how it aligns with OPM3--and how OPM3 is providing guidance for ongoing improvement.

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