A technique used to identify the conditions that initiate the occurrence of an undesired activity or state. Once the root causes are identified, steps to eliminate them can be determined. The result of this technique can be summarized using Ishikawa Diagrams. The key to applying the technique is to take problems expressed by the customers (not perceived problems) and determine if the statement sounds like an effect, a problem, or a cause. Remedies should be aimed at the root causes and not the problems or the effects.
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A technique to identify and assess all major factors that may jeopardize the success of a project or achieving a goal.
A technique used to rapidly and dynamically model new ideas and concepts, at relatively low cost, to select change alternatives that are shown to represent real improvement in a value stream. Simulation's greatest value lies in reducing risk in the implementation of change by validating or disproving assumptions concerning throughput, volumes, costs, time, human and physical resources, and facility capacity. Simulation enables the study of change and its effects upon the enterprise, prior to implementing that change.
A technique used to take a set of brainstormed and categorized ideas and develop a consolidated solution set to enable reengineering.
A technique used to examine the different forces affecting the various external and internal players that an organization is required to deal with. It also allows for formulation of strategies in dealing with the stakeholders, based on the cultural, structural, and resource limitations and potentials of the enterprise. A stakeholder is anyone (individual or organization) with a "stake" in the outcome of an enterprise change effort and/or is affected by the resulting change.
A technique to collect in-depth information from individual respondents. The interviewer attempts to cover a specific list of topics, usually related to customer needs, satisfiers, goals, objectives, and the nature of the individual's work. In a structured interview, the duration of the interview and time allocated to each quest...
A structured technique to enable organizations to assess their strengths (S) and weakness (W) and identify their opportunities (O) and possible threats (T). A strength is something that the enterprise does well, or is an asset, skill, or network of contacts employed. (In addition, strength...
This technique is used to locate, verify, document, and cross-reference vital, current physical system information. Systems Component Mapping is a first step to assess the current level of systems support, to determine what can be salvaged from existing systems to support reengineering opportunities, to uncover existing business...
A set of techniques used to help project teams learn, grow, and develop into more effective teams. The techniques can be applied throughout the project lifecycle, during team meetings, and/or workshops to facilitate team member affiliation (see Workshops and Facilitation).
A set of techniques to address all aspects of transitioning to a new environment. The key aspects of change that must be addressed are managerial (M), operational (O), social (S), and technical (T).