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492 items found

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Cost Estimation

Wiki

A technique to estimate all costs associated with performing an enterprise change project or product development activity. Cost estimation can be performed using a bottom-up or top-down approach. When using a bottom-up approach, the costs are calculated on a unit level, then rolled up to the top level. The cycle time, number of people, and co...

Critical Path Analysis

Wiki

An analysis technique used to identify the critical (essential) and non-critical (non-essential) activities associated with a business process or work plan and the amount of float (slack) associated with each activity.

Current Systems Analysis

Wiki

A set of techniques used to analyze current systems and assess the degree of support provided to the set of business activities being reengineered. Data, procedures, and problems can be analyzed. Assessments of user and technical satisfaction can also be performed.

Customer Needs Analysis

Wiki

The purpose of this analysis technique is to identify the specific customers whose satisfaction is critical to the success of the enterprise and to determine their needs. This technique focuses on eliminating misunderstanding, misinterpretation of customers and needs, understanding the customer viewpoint of the value stream, forming a foundation for reengineering, and identifying customer problems.

Customer Satisfier Analysis

Wiki

A technique used to identify and examine the actions and/or outcomes that will produce satisfaction for the customer of a value stream. When used in conjunction with Customer Value Stream Interaction Analysis and Event Analysis, a complete value stream profile is developed to guide reengineering initiatives.

Customer Value Stream Interaction Analysis

Wiki

The technique used to identify and scope an enterprise's value streams and the customers it serves. Used in conjunction with Event Analysis and Customer Satisfaction Analysis, this technique identifies all interactions between the customers of the value stream and the enterprise, the responses, the activities required to satisfy...

Cycle Time Analysis

Wiki

A technique that examines the total length of time an activity needs to complete its cycle. It is measured by the amount of time that an input to a business activity requires to be transformed to an output. Where a process consists of multiple activities, the cycle time for any given activity is the time between previous activity completion a...

DISC Inventory Analysis

Wiki

A facilitated technique to inventory the interactional styles of people in the organization. The acronym describes the interactional styles:

Decision Making

Wiki

A set of techniques to facilitate group decision making, prioritization, and/or evaluation of alternatives. Geographically based decision making techniques help structure ideas and focus attention on evaluating each criteria carefully to enable more effective decisions. Criteria can be qualitative, or quantitative depending on the nature of the decision to be made or problem to be solved.

Decision Tree Analysis

Wiki

A technique that graphically depicts alternate decision paths and assigns probabilities to each path.

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