A set of techniques used to analyze current systems and assess the degree of support provided to the set of business activities being reengineered. Data, procedures, and problems can be analyzed. Assessments of user and technical satisfaction can also be performed.
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A technique used to scope a process or an activity within a process. For the process or activity, examine the inputs (starting points), outputs (results or ending conditions), interfaces to other processes or activities, and external agents such as customers, regulators, suppliers, etc.
A technique used to identify and analyze the corresponding entities and activities needed to satisfy customer requirements. Results of applying the technique are incorporated into building an information architecture.
A set of techniques to address all aspects of transitioning to a new environment. The key aspects of change that must be addressed are managerial (M), operational (O), social (S), and technical (T).
A set of techniques used to help project teams learn, grow, and develop into more effective teams. The techniques can be applied throughout the project lifecycle, during team meetings, and/or workshops to facilitate team member affiliation (see Workshops and Facilitation).
This technique is used to locate, verify, document, and cross-reference vital, current physical system information. Systems Component Mapping is a first step to assess the current level of systems support, to determine what can be salvaged from existing systems to support reengineering opportunities, to uncover existing business...
A technique to collect in-depth information from individual respondents. The interviewer attempts to cover a specific list of topics, usually related to customer needs, satisfiers, goals, objectives, and the nature of the individual's work. In a structured interview, the duration of the interview and time allocated to each quest...
A technique used to rapidly and dynamically model new ideas and concepts, at relatively low cost, to select change alternatives that are shown to represent real improvement in a value stream. Simulation's greatest value lies in reducing risk in the implementation of change by validating or disproving assumptions concerning throughput, volumes, costs, time, human and physical resources, and facility capacity. Simulation enables the study of change and its effects upon the enterprise, prior to implementing that change.
Business activities can be, in addition to activity flow diagrams, represented using process modeling techniques. Decomposition diagramming and dependency analysis techniques can be used to produce a process model, the second component of the information architecture. See Decomposition Diagramming and Dependency Analysis.
A structured form of brainstorming, including the entire group involved in a workshop. NGT was developed based on research that indicated that people came up with more and better ideas working silently in a group than when they worked alone. Participants work by themselves and then share information through round-robin collection. The entire team decides how to organize and evaluate the results.