A technique used to identify customer-enterprise interactions and responses. The completion of this analysis, when used in conjunction with Customer Value Stream Interaction Analysis and Customer Satisfier Analysis, will result in the complete scoping of an enterprise's value streams and a draft value stream activity profile.
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A fast-paced, two-step technique, used to generate or collect ideas from group participants and, subsequently, to organize them. Participants write down their ideas, which are then collected and categorized. The results can then be structured in a meaningful way for the group. Displayed thinking involves everyone; it is fast and thorough.