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10177 items found

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Spotlight on CRM

by Tom Keenze

What's your business focus? If it's something other than your customers, you may want to rethink it. Your business is nothing without your customers. That's the whole idea behind CRM--knowing your customers, making them happy and keeping them happy.

First Things First

by Tom Keenze

The sheer quantity and advancement of hardware and software solutions may tempt you to approach CRM from a technological point of view. Remember: Customer relationship is about people and planning. Get your organization in order first.

Sink or Swim With Team Development

by Joe Wynne

Projects can be just as wild and unpredictable as a raging river. It's going to take teamwork to get through it one piece.

The Good, the Bad and the Idiotic

by Miriam Ziemelis

Okay, so you're at the point of no returnthey have asked for references. This is great news! Now be prepared to provide a list of PROFESSIONAL references and for heaven's sake don't list Mary Jo, your old college buddy and best shopping companion. Just because she knows everything about you (which I'm not sure is a good thing in any circumstance), does not make her your best choice for your professional reference list.

Why BI Isn't Enough to Fuel Amazon.com.

by Vijay Sankaran

Get recommendations. Shop at any time. Never leave the comfort of your home. Sounds like a good deal, but convenience and personalization are only part of the buying experience. Some things just can't be done virtually.

Analyzing the Tools of Software Engineering

by Capers Jones

Are you a leader or a laggard? According to Software Productivity Research, software tools can make the difference between projects that stand out ahead of the crowd and those that are limping behind.

Insuring Success: PMOs Bring IT Together

by Frank Winters

With a big, dispersed company, coordinating projects in a way that allows for independence while maintaining standards can pose a particularly tough challenge. Fortunately, program management--or, in this case, program monitoring--can take that challenge--and win.

Developing a CRM Culture

by Tom Keenze

Part of serving your customers is communicating a consistent corporate culture. Often that is easier said than done. Learn from these examples of diverse companies who have managed to develop winning CRM cultures.

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