Are you familiar with the new Joint Framework IT Governance Standard, the first attempt to develop a universal standard that will work in Europe and the United States? This work in progress will undergo many changes and recalibrations over the coming years, but it's not too soon to familiarize yourself with its components.
Developing a beneficial environment and focusing call center and support energies into a more proactive role requires another level of integration within an organization. Since it is another way to represent the image of your company, it will need some degree of support to provide integrated service. Here's how you can do it.
How many of us start a project thinking that we understood the reason behind doing the project in the first place? There’s about half of us who never aligned the project’s mission with the overall department or company vision, resulting in poorly made decisions--and possibly a breakdown in team morale. Providing a project focus that supports a larger purpose is particularly important for fast-paced, adjusting agile projects.
When engaging in a change effort, it is important to focus not on outputs but on outcomes. The difference is sometimes subtle for people, but the biggest difference is that outputs are usually activity-based, where outcomes are behavior-based. Here we look at some behavior modification frameworks.