Project Management
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604 items found

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Service Level Measurements

by David Schmidt

This article covers the steps involved in assisting sourcing teams in the understanding and development of SLAs, SLOs, and OLAs associated with their sourcing activities. Sourcing activities include both internally retained and externally out-tasked or outsourced work responsibilities. This article is applicable to both. I will use the example of an outsource decision for an IT Help Desk.

Service Management from the Top Down

by Joe Wynne

Time consuming, friction inducing and potentially costly, there is plenty that you would want to avoid when properly building IT service management. Yet if you hold your nose and do it right, you can establish a strong and effective process.

Service-Oriented Project Management

by Jerry Manas

What does it mean to be service-oriented? A service-oriented project management model adopts its philosophies from the professional services arena.

SET for Success

by Jerry Manas, PMP

Leading with simplicity, engagement and trust is the way to go. Here we explore the three cornerstones of good leadership.

Set the Stage for Success

by Don Beckett

Management decisions made before a software project is underway are a significant factor in determining whether it succeeds or fails. Here are seven principles, based on comprehensive studies, that leaders must support and uphold to help create an environment in which projects can succeed. Ignoring them practically guarantees failure.

Setting a Course for Disaster

by Paula Weber

Any agreement can run into hazards, and if you don't iron out a solid contract before you start a project, you could easily drive yourself--and your business--into rough territory.

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